Life Safety ​/ Security Communications Specialist

Life Safety/Security Communications Specialist – JLL

The Life Safety/Security Communications Specialist plays a critical role in protecting people and assets across JLL's global portfolio by serving as the front line of emergency response and security operations. Working in a fast-paced, multi-discipline operations center, you'll be the vital link between employees, facilities, and emergency services—receiving and dispatching emergency and non-emergency calls, monitoring access control systems, surveillance cameras, critical alarms, and fire safety systems across multiple sites.

Your vigilance and quick decision-making directly support business continuity, crisis management, and the safety of thousands of personnel. This role offers the opportunity to make a meaningful impact every day while working with cutting-edge security technology and collaborating with global teams to respond to and mitigate critical incidents.

Required Qualifications:

• High school diploma or equivalent with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work rotating 12-hour shifts on the Pittman schedule (2-2-3 rotation) including days, nights, weekends, holidays, and mandatory overtime as an essential employee during site closures and emergencies
• Strong customer service orientation with excellent verbal and written communication skills, capable of remaining calm and professional during high-stress emergency situations
• Proven ability to multitask effectively in a dynamic, fast-paced environment while maintaining attention to detail and accuracy in documentation and dispatch operations
• Willingness to obtain and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch (EMD) certification as required for the role

Preferred Qualifications:

• Associate's degree in criminal justice, emergency management, public safety, or related field
• Two or more years of experience in security operations centers, law enforcement dispatch, emergency medical services, fire services, or military communications roles
• Technical familiarity with C-Cure 9000 Access Control System, Milestone video management software, threat assessment platforms, emergency mass notification systems, or CISCO phone systems
• Current CPR certification, Emergency Medical Technician (EMT) license, or Public Safety Telecommunicator certification
• Prior experience using Computer-Aided Dispatch (CAD) systems for incident tracking and reporting in security or emergency services environments

Location:

Onsite

Work Shift:

Rotating 12-hour shifts (Pittman

Schedule:

2-2-3 rotation);
Day, evening, and overnight shifts available. Weekend, holiday, and overtime work required. Shift differential of 8-10% applies.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

52,000.00 – 52,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site – Lawrence, NJ

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay