Field Service Technician NC, SC, TN, VA

Responsibilities / Tasks

Roles And Responsibilities

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

As a Field Service Technician at GEA, you would be responsible for:

The key responsibilities & priorities for the role:

• Deliver service execution of the highest quality.

• Be professional in their dealings and communication with the customer.

• Identify service opportunities and leads and communicate to the responsible GEA personnel.

• Be the “face” of the organization.

The tasks and responsibilities for the role include:

• Troubleshooting of GEA equipment and other manufacturer’s equipment.

• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.

• Installation and Commissioning of Equipment.

• Assist in Service Project Execution activities.

• Overhauling of equipment.

• Performing of tasks as per the defined and strict schedule to meet the deadline.

• Carry out site visits, audits and monitor site performance.

• Gathering and classifying data using various measuring equipment applicable to the equipment.

• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.

• Operate various equipment in compliance with legal guidelines.

• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.

• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.

• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.

• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.

• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.

• Providing of technical direction to service personnel.

• Adhering and following all HSE governance of GEA and customers.

Your Profile / Qualifications

Profound experience in either of the following trades:

• Mechanical

• Electrical AC & DC

• Millwright

Basic competencies, as demonstrated by:

• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyses information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.

• Quality Management - Looks for ways to improve and promote quality;
  Demonstrates accuracy and thoroughness.

• Cost Consciousness - Works within approved budget;
  Contributes to profits and revenue;
  Develops and implements cost saving measures;
  Conserves organizational resources.

• Organizational Support - Follows policies…