Fire Alarm Service and Inspection Coordinator

Location: West Deptford Township

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Fire Alarm Service and Inspection Coordinator is responsible for managing service calls, inspections, and maintenance activities for fire alarm systems. This role ensures timely response, efficient scheduling, and high-quality customer service.

Essential Duties & Responsibilities:

Schedule and dispatch service technicians for inspections, service calls, and emergency requests

Manage incoming service requests via phone and email

Prioritize calls based on urgency and customer needs

Coordinate recurring inspections and ensure compliance with inspection schedules

Track open service tickets and ensure timely completion

Communicate with customers regarding scheduling, updates, and service status

Review technician reports for accuracy and completeness

Assist with quoting repairs and deficiencies identified during inspections

Ensure proper documentation for billing and compliance

Maintain customer records and service history

Education/

Qualification:

2–5 years of experience in service coordination, dispatching, or the alarm industry preferred

Familiarity with fire alarm inspection and service processes

Strong organizational and multitasking abilities

Excellent customer service and communication skills

Experience with service management software (Sedona, Service Trade, or similar) preferred.

Pay Rate:$25 to $30 hourly based on experience.

Benefits and Perks:

Excellent pay Medical, dental, vision

Company paid life insurance

Company paid short-term disability
401K with employer match

Paid vacation and company holidays

Training and Career Development Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
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