Utility Field Service Worker

Position: Utility Field Service Worker I
Location: Haines Corner

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.General Function:

Under supervision of the Division Superintendent, the Utility Field Service Worker I performs a variety of duties pertaining to the production, treatment, and distribution of potable water, the collection and treatment of wastewater, customer service activities in the field, including meter installations, inspections, changeouts, and customer complaints investigation, and meter reading services.

Responsibilities and Duties:

Serves the customer.

Operates and maintains the collections and treatment systems, as directed. Performs physical labor as directed, such as digging, back filling, lifting, etc.

Performs preventive maintenance on company equipment, facilities and stations as directed.

Conducts sampling of distribution system, and production and treatment facilities in accordance with company and division policies and procedures.

Assists with inspection of work performed on the distribution system by outside contractors.

Assists in the making of water taps, installing of service line hook-ups, making repairs on the distribution system and other field work as required.

Locates and marks mains, services and other facilities for construction work.

Participates in on-call duty.

Installs, repairs, and replaces meters.

Inspects water meters where problems may exist and takes appropriate action as needed or instructed.

Investigates customer inquiries and complaints, i.e. dirty water, low pressure, billing problems, and sewer back-ups.

Performs turn-ons and turn-offs as directed.

May assist in meter reading duties, meter testing, office operations and general distribution.

Collects water samples using proper collection and handling methods and maintains necessary records as required.

Maintains appropriate records, both paper and data.

From time to time, may be directed to check stations, sewer lift stations which involves reading instrumentation and responding to various situations that may arise.

Inspects customers' plumbing for illegal connections, cross-connections, tampered-with meters or seals, etc., and makes appropriate report to supervisor.

Accurately and efficiently operates the company’s meter reading system.

Travels to and between assignments in company vehicle.

Will use and operate the following:
Hand tools, Laptop computer, Tablets, basic office equipment, company's meter reading and equipment.

High degree of customer contact; access to confidential customer information and access to customers' properties.

Other Duties as needed.

Educational Requirements and

Qualifications:

High school graduate or equivalent required US valid driver’s license required

Mechanical aptitude required

Pleasant personality and neat appearance required

At least one year experience in water/wastewater field preferred

Good math skills and computer knowledge preferred

Aqua, an…