Mechatronic & Software Service Technician

We are looking for a Software Service Technician to add to our team!

The job consist of :

• Assisting the Field Technicians with resolving both hardware and software issues (at customer site)
• Working closely with Production, R&D and Back Office for technical evaluations
• Diagnose and resolve mechanical, electrical, electronic, and software issues on installed equipment.
• Provide remote and on-site technical assistance to customers.
• Prepare technical reports and service documentation following interventions.
• Update and configure PLC, HMI, SCADA, and related control software.
• Install software patches and updates on existing systems.
• Customize PLC logics and HMI interfaces based on customer requirements.

The candidate must have:

• Solid understanding of mechatronic systems and industrial automation.
• Hands‑on experience with PLCs and hardware (Siemens essential; Rockwell, Beckhoff, or similar preferred) and with HMI interfaces.
• Ability to read electrical schematics and mechanical drawings.
• Familiarity with industrial programming languages (Ladder Diagram—LD, Structured Control Language—SCL).
• Good knowledge of Windows/Linux operating systems and industrial networks.
• Availability to travel overnight (estimated time 40%-50%) on national basis (and Canada) for customers support and machine installation.

Preferred skills:

• Ability to draft technical manuals, operational guides, and intervention reports.
• Conduct technical training for customers on system operation and maintenance.
• Maintain and update internal technical documentation (schematics, software versions, configuration files).
• Technical diploma or degree in Mechatronics, Automation, Electronics, or similar field.

This is a Direct Hire position with the client company, benefits available through client site.