Service Manager

Service Manager – Appliance Repair

$80,000–$90,000 base salary + performance bonuses (most of our managers earn $100K–$120K+)

No nights
· No weekends
· Company vehicle
· Full benefits

We’re looking for an experienced, hands‑on leader who loves the appliance trade and genuinely enjoys developing other technicians.

This is a true player‑coach role: you’ll spend part of your time in the field solving the toughest calls and most of your time building a sharp, confident team that consistently delivers 5‑star service.

• Training and mentoring a team of appliance technicians (in‑truck ride‑alongs, classroom sessions, and ongoing skill development)
• Acting as the final‑level technical resource when a diagnosis gets tricky
• Leading the team to meet (and usually exceed) weekly and monthly revenue and customer‑satisfaction goals
• Managing parts inventory, truck maintenance, and daily scheduling
• Being the calm, professional face of the company for customers and office staff alike

• Monday–Friday only — home every evening and every weekend, guaranteed
• Company‑provided take‑home service vehicle and iPad
• Health, dental, and vision insurance after 60 days
• Paid time off and paid training
• Regular team events and a genuinely positive, supportive culture

• At least 5 years of hands‑on field experience in appliance repair or a closely related trade (HVAC/R, commercial refrigeration, commercial cooking equipment, etc.)
• Broad working knowledge of today’s major appliance brands and models
• Proven diagnostic and repair skills on refrigerators, washers, dryers, dishwashers, ovens, and cooktops
• A real passion for teaching and developing technicians
• Strong customer communication skills and pride in delivering outstanding service
• Valid driver’s license with a clean driving record
• High school diploma or equivalent