Training Manager Partner of Operations and Technical Services

Training Manager Partner of Operations and Technical Services

Information at a Glance

The Technical Training Manager leads Aramark Refreshments' newly established Service Technician Training Center in Philadelphia (West Deptford, NJ), serving as the national owner of technical curriculum, certification standards, and hands‑on training delivery for the company's approximately 420‑person service technician workforce.

This role builds and sustains a scalable, standardized training model spanning core equipment, vending, plumbing, electrical, installation, preventive maintenance, and troubleshooting, improving first‑time‑fix rate, technician retention, equipment uptime, and customer satisfaction. The Technical Training Manager partners closely with Operational Excellence leadership, equipment innovation and training standards teams, and field operations to translate training outcomes into consistent field performance.

COMPENSATION:
The Salaried rate for this position is $88,000.00 to $. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

• Own and continuously evolve the technical training curriculum, covering core equipment, vending, plumbing, electrical, installation, preventive maintenance, troubleshooting, repair‑vs‑replace decisions, and customer service/soft skills.
• Design, schedule, and deliver recurring monthly hands‑on training cohorts (3–5 technicians per rotating session) at the Philadelphia Service Technician Training Center, prioritizing new‑hire onboarding and tenured technician upskilling.
• Partner with equipment vendors to secure certification agendas, technical training content, and equipment access; own and track completion of vendor‑led certification programs.
• Develop and maintain digital training content, including instructional video and LMS modules, to scale training capacity and support recurring refresh and recertification.
• Define and manage field escalation protocols — establishing clear criteria for when technicians and Service Managers engage the Technical Training Manager for support — and convert those interactions into feedback loops that improve training materials, vendor relationships, and equipment standards.
• Partner with the VP, Operational Excellence to provide input into innovation testing and equipment readiness, and collaborate with the Training Standards & Process team to align curriculum with company‑wide service standards.
• Track and report key training and service performance measures, including certification completion, first‑time‑fix rate, repeat call rate, equipment uptime, and technician retention.
• Partner with HR to help translate certification achievement into the technician pay progression framework (FY28).
• Maintain…