Bilingual Success Coach, Atlantic Works

Success Coach

Reports to Assistant Director, Grant Program Operations:
The Success Coach role determines grant eligibility for prospective participants and administers pre-requisite testing to participants, while serving as the program's liaison for program participants and Atlantic Cape.

• Provides coaching and support for participants' success
• Works with participants to develop personalized training employment plans (IEP's)
• Regularly communicates with participants and updates IEP throughout training
• Uses technology to facilitate & record participant engagement and coaching
• Works as the re-employment liaison between participants and employers to match open job opportunities to the participants' plan
• Conducts and records post-employment follow up for 30, 60, 90 days
• Assists in mitigating obstacles during training, job search and re-employment
• Monitors workforce trends (demand occupations and employer needs within the grant servicing area)
• Develop and maintain employer relationships
• Other related duties as assigned.

Education

• Associate's degree

Experience

• 3- 5 years minimum working experience in a mentoring or advising role

Competencies & Skills

• Must be fluent in a another language other than English (reading, writing, listening, and speaking)
• Technology skills to include Microsoft Word, Excel, and PowerPoint; knowledge of CRM software (Salesforce)
• Additional technology skills to include synchronous communications (examples: Go To Meeting , Skype, and Zoom)
• Strong interpersonal and organizational skills
• Ability to work independently and make sound decisions
• Excellent customer service skills
• Ability to communicate in written and oral form

Terms Of Employment:

• This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.
• Must be available to travel within the grant service area
• Ability to work day, evening or weekend hours as required