Temporary Return Load Planner

About the job:
Temporary Return Load Planner Core Roles & Responsibilities

• 80% Load Planning
  • Arrange return in a timely fashion to meet customer scheduled pick up dates
  • Plan and schedule using the most efficient and cost-effective delivery methods;
    Truckload, Less Than Truckload, and Parcel
  • Track and trace shipments
  • Provide world class customer service to internal and external customers
  • Monitor RAs to ensure it is compliant with return policy
  • BOL management to confirm load was received in full
• 20% Investigate and Analyze
  • Work in liaison with warehousing, transportation and customer to resolve RA discrepancies
  • Report all aging RA (Return Authorization) root cause and actions weekly to Management
  • Research customer chargebacks and deductions that relate to open RAs not received

• Bachelors Degree
• Must have strong analytic skills
• Must have a drivers license & be able to travel to other states
• 1-2 years of load planning or logistics experience is desired
• Strong MS Office skills (Excel, PowerPoint, Word)
• WMS and TMS skills are plus