Flight Management Representative

Location

Teterboro, NJ, US, 07608

Onsite

Flight Services

Professional

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Join our dynamic team as a Flight Management Representative, where you’ll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. In this position, you’ll excel in a fast‑paced, high‑volume environment, ensuring smooth flight logistics and delivering exceptional customer satisfaction.

This hybrid role requires working five days a week with four days per week in office. Evenings and weekends may be required. The current hybrid / in‑office policy is subject to change. Your schedule will be 09:00 – 18:00 Pacific // 12:00 – 21:00 Eastern Tuesday – Saturday shift, depending on operational needs.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non‑exempt position will be as follows: $36 – $44 hourly, which is equivalent to $76,000 – $92,000 annually.

• 3-5 years of work experience in a similar role.
• Exposure and experience working with ultra‑high net worth individuals in a high‑touch, concierge style service environment.
• Working knowledge of the private aviation sector, demonstrating strategic thinking.
• Experience and exposure working in a fast‑paced working environment while handling interactions with a sense of urgency.
• Ability to work a flexible schedule including weekends and holidays.
• Must be able to obtain an Airport .
• 3+ years of experience using Microsoft Office suite.

• Plan and coordinate logistics of all aspects of domestic and international client trips.
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients.
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments.
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines.
• Provide high‑touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally.
• Assign crew members to trips as per Federal Aviation Regulations, company, and client requirements.
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options.
• Coordinate client catering and ground transportation, as requested.
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems.
• Ensure that each crew member has been fully briefed prior to any trip and any changes thereafter.
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department.
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements.
• Provide accurate and concise pass down with seamless change of command to next shift coordinator.
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders.
• Support Team with workload, as needed.
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.