Assistant Manager Ramp Communications

Location:

Teterboro, NJ, US, 07608

Flexible Work Arrangement:
Onsite

Job Category:
Fixed Base Operations (FBO)

Career Level:

Management

Requisition

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Assistant Manager - RCC is responsible for the leadership, performance, and daily oversight of Jet Aviation Teterboro's Ramp Communications Center. This role ensures accurate and timely coordination of aircraft arrivals, departures, parking, fuel orders, service requests, towing requirements, and other operational needs across a 24-hour FBO.

The Assistant Manager leads the RCC Supervisor and RCC Coordinators and serves as a key operational link among Line Service, Customer Service, the Fuel Farm, GSE, Catering, Transportation, Customs/CBP, airport stakeholders, flight crews, tenants, and vendors. This position establishes consistent procedures, communication standards, training expectations, and accountability practices that protect service continuity and reduce the risk of missed or delayed services.

The Assistant Manager is expected to lead by example, maintain situational awareness, make sound decisions during high-volume and irregular operations, and represent Jet Aviation professionally in alignment with company policies, procedures, and values.

Aviation operates on a dynamic schedule, and flight activity, customer requirements, weather, and airport conditions can change quickly. The successful candidate must be able to support a flexible, around-the-clock operation and adjust working hours when necessary to maintain leadership coverage and operational continuity.

Jet Aviation Teterboro formally operates 24 hours per day, seven days per week. This position may require evenings, overnights, weekends, holidays, emergency callouts, and additional coverage during peak traffic, severe weather, special events, ground stops, ramp congestion, or other irregular operations.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $38.00 - $41.00 hourly which is equivalent to $79,040 - $85,280 annually, plus a performance-based bonus.

• High school diploma or GED required; an associate or bachelor's degree in aviation management, business management, logistics, communications, or a related field is preferred. Equivalent education and relevant experience may be considered.
• Five or more years of progressively responsible experience in FBO operations, ramp coordination, flight operations, aviation customer service, dispatch, Line Service, or a closely related aviation field.
• Three or more years of supervisory or leadership experience in a safety-sensitive, customer-focused, or time-critical operation.
• Working knowledge of general aviation operations, aircraft arrivals and departures, ramp parking, towing coordination, fuel ordering, and aircraft service requirements.
• Experience using aviation operational systems and electronic recordkeeping platforms such as FBO One, NDX, or comparable systems.
• Demonstrated ability to manage high-volume radio traffic, phone calls, emails, service requests, operational records, and competing priorities with accuracy and professionalism.
• Strong written and verbal communication skills in English, with the ability to communicate effectively with employees, senior leaders, customers, tenants, flight crews, airport representatives, and vendors.
• Demonstrated ability to lead employees, establish priorities, manage multiple work streams, and maintain operational accountability with limited supervision.
• Experience developing procedures, conducting training, managing shift handoffs, reviewing performance, and implementing corrective actions.
• Proficiency with standard business software, radio systems, email, scheduling tools, and electronic aviation operations platforms.
• Must be at least 18 years old, possess a valid driver's license, and maintain a driving record that meets company and airport requirements.
• Must be able to obtain and maintain an Airport , applicable airport driving privileges, and all required company qualifications.
• Ability to work flexible hours, perform duties during high-volume and irregular operations, and meet the physical requirements of the position.
• Professional, customer-focused, and committed to Jet Aviation's core values of Trust, Honesty, Alignment, and Transparency.