Operations Specialist

Operations Specialist I

Operations Specialist I is a systems-based support role within the fulfillment operation. This position supports department leadership by helping coordinate daily activity, guiding employees, monitoring department performance, and using reports/data to identify opportunities for improvement.

Key responsibilities include providing guidance and direction to department employees during daily operations, monitoring employee output, order flow, department progress, and operational performance. The role involves using operational reports, system data, and labor tools to identify trends, gaps, and follow-up needs. Additionally, it requires preparing and reviewing daily, weekly, and monthly reporting related to output, accuracy, labor usage, and department results.

The specialist must communicate performance updates, concerns, and operational needs to department leadership, reinforce SOPs, safety expectations, quality standards, and performance requirements, and assist with coaching conversations, employee follow-up, and escalation of performance concerns when needed.

The role also supports shift start-up, work assignments, labor movement, and department adjustments, helps identify process issues, and recommend practical improvements based on data and floor observations. Participation in root cause analysis and corrective action follow-up is also required. Additional responsibilities are assigned by the supervisor/manager.

Specific knowledge, skills, and abilities include experience providing work direction or guidance to hourly employees, experience using warehouse systems, reporting tools, labor reports, or operational tracking systems, strong analytical skills, strong professional communication skills, both verbal and written, strong follow-up, organization, and problem-solving skills, proficiency in Microsoft Excel and operational reporting, and the ability to work in a fast-paced fulfillment center environment.

Preferred education and experience include a minimum of 4 years of consecutive experience with coordination/lead support in logistics, warehouse, fulfillment, or similar operations, a high school diploma or equivalent; some college or technical training preferred, maintaining a professional and visible presence in the department, supporting employees while partnering with department leadership, using data and reporting to support better operational decisions, and following through on assignments, reporting, and employee-related follow-up.

The role supports a culture of safety, accountability, efficiency, and respect.

The physical environment involves a warehouse setting and lifting up to 50lbs.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, national origin, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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