Operations Supervisor, Inbound

Inbound Operations Manager

We're , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 14 warehouses nationwide, totaling over 8 million square feet of space
• Our software lists $10+ trillion in product value across channels
• Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our values:

• Be brand obsessed:
  Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don't give up:
  We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up:
  We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together:
  We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human:
  We work hard, but we leave room for the people, places and things that we love.

This is a Onsite role in Florence, NJ and a 1st shift schedule (M-F 6am start time)

What You'll do:

The Inbound Operations Manager is responsible for leading all inbound functions within the fulfillment center, including receiving, returns processing, putaway, and replenishment. This role ensures smooth material flow, accurate inventory management, and effective labor planning to meet client expectations and operational goals.

Key Responsibilities:

• Oversee receiving, returns, putaway, and replenishment operations across multiple shifts.
• Manage inbound scheduling and communication with clients to ensure timely and accurate processing.
• Lead and develop a team of managers, supervisors, and associates—approximately 100+ team members.
• Ensure staff are trained on warehouse management systems (WMS) and standard operating procedures (SOPs).
• Drive inventory accuracy through cycle counts, physical inventories, and shrink reduction strategies.
• Align labor planning with client forecasts and operational capacity, optimizing performance and cost.
• Monitor and improve key performance indicators (KPIs), including units per hour (UPH) and service levels.
• Maintain organized forward pick and reserve locations for over 100,000 SKUs.
• Communicate capacity constraints and operational needs to support company growth and efficiency.
• Foster a safe, collaborative, and high-performing team environment through mentorship and consistent communication.

Who You are:

• A leader with the ability to influence
• A high level communicator both orally and written
• Able to multi-task and adapt to a changing environment
• A Problem Solver
• Team oriented with strong interpersonal skills

What You've Done:

• 3+ yrs warehouse operations experience within 1 of the following....replenishment, receiving, outbound, inventory, special projects & returns
• 1+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.
• Systems experience with WMS, OMS, Excel, and other Office applications.
• High School diploma or GED.

Top candidates will also have:

• You have successfully utilized data to support decisions and drive success in your responsible…