E-Commerce Shipping & Fulfillment Associate

Bergen County, NJ, USA

Posted Tuesday, July 7, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

Goodwill NYNJ |

Location:

South Hackensack, NJ | Full-Time

Every item sold on Shop Goodwill, eBay, and our growing marketplace channels has to arrive exactly as described — on time, intact, and packed in a way that protects both the item and our shipping costs. The Shipping Associate is the last set of hands on every order before it reaches a customer, and that responsibility matters.

This is a fast-paced, physical, warehouse-floor role. You'll be on your feet all day, moving with purpose through a production environment where pace and accuracy are equally non-negotiable. The right person knows how to pack a fragile piece of ceramic differently than a pair of jeans, understands that oversized boxes cost everyone money, and takes pride in getting every single shipment right the first time.

• Pick, verify, and pack sold orders accurately and efficiently across all active e-commerce platforms including Shop Goodwill, eBay, and additional marketplaces
• Process shipments using carrier platforms and shipping software — generating labels, selecting appropriate carrier and service level, and confirming tracking upload within platform-required time frames
• Meet daily shipment targets and maintain pace consistent with platform handling time commitments and team production goals
• Organize and manage the outbound shipping area — staging packed orders, coordinating carrier pickups, and maintaining a clean, efficient workflow
• Verify order accuracy before sealing every package — correct item, correct buyer, correct address, no exceptions

• Select the right packaging material and box size for every item — minimizing dimensional weight charges without compromising protection
• Apply proper protective packaging techniques including appropriate use of bubble wrap, packing paper, foam, poly mailers, and void fill based on item fragility, size, and value
• Prevent dimensional weight overcharges by consistently right-sizing boxes and avoiding unnecessary filler that inflates package dimensions
• Follow carrier-specific packaging requirements that affect insurance eligibility and damage claims — particularly for fragile, high-value, or irregularly shaped items
• Reduce returns driven by shipping damage by treating every pack job as if the item is going to your best customer
• Flag packaging supply shortages proactively so the operation never runs short of critical materials

• Conduct a final condition check on every item before packing — if something doesn't match the listing, stop and elevate rather than ship and deal with a return
• Document and report any items found damaged, missing, or mismatched prior to fulfillment
• Support accurate inventory and order management by maintaining organized staging areas and communicating clearly with the production and CS teams about order status
• Identify and flag recurring packaging or carrier issues that result in damage claims or return requests so management can address root causes

• Work on your feet throughout the full shift in a warehouse-style production environment — standing, walking, bending, reaching, and lifting are constant parts of this role
• Lift and carry packages up to 50 lbs regularly and heavier items with team assistance
• Operate within a clean, organized, and safety-conscious workspace — maintaining your area throughout the shift, not just at the end
• Support the broader e-commerce production team during fulfillment surges and cross-train on adjacent…