E-Commerce Shipping & Inventory Supervisor

South Hackensack, NJ, USA

Posted Friday, August 21, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Shipping & Inventory Supervisor is responsible for leading the ecommerce fulfillment and inventory operations to ensure accurate, efficient, andtimelydelivery of customer orders. This role oversees shipping performance, inventory accuracy, warehouse organization, and asset protection to support a high-performing ecommerce operation that maximizes revenue for Goodwill’s mission.

This position leads the shipping and inventory team, ensuring orders are picked, packed, and shipped according to operational standards while meeting key performance indicators for order accuracy, fulfillment speed, shipping costs, and customer satisfaction.

The Shipping & Inventory Supervisor plays a critical role in protecting company assets bymaintainingstrong inventory controls, performing regular inventory audits, and ensuring that donated goods are handled, stored, and shipped with care. The role also ensures shipping processes are efficient, cost-effective, and aligned with best practices across ecommercelogistics.

Through strong operational leadership and continuous improvement, this position helps ensure the ecommerce department delivers excellent customer experiences while driving profitability and operational efficiency.

• Lead and manage the ecommerce shipping team to ensure all orders are processed accurately and shipped on time.
• Ensure fulfillment KPIs are consistently met, including:
• On-time shipment rates
• Order accuracy
• Low return rates related to packaging or fulfillment errors
• Positive customer feedback and reviews
• Oversee daily order fulfillment including picking, packing, labeling, and shipment preparation.
• Ensure the use of efficient picking, packing, and shipping workflows that support high order volume and quick turnaround times.
• Monitorfulfillmentperformance and implement process improvements to increase efficiency andmaintainservice levels.
• Ensure packages are prepared using proper materials and packaging standards to protect items during transit.

• Maintain strong oversight of ecommerce inventory to ensure accuracy, organization, and asset protection.
• Implement andmaintaininventory best practices, including:
• Inventory tracking and system accuracy
• Organized storage and shelving standards
• Clear labeling and bin management
• Proper handling of fragile or high-value items
• Conduct regular inventory audits and cycle countsto ensure inventory accuracy andidentifydiscrepancies.
• Lead inventory cleanup initiatives to remove inactive, lost, or improperly stored inventory.
• Ensure inventory systems and physical storage remain aligned and accurate.
• Manage inventory life cycle including intake, storage, fulfillment, relisting, and removal of unsellable goods.

• Maintain aclean, safe, and organized warehouse environment, applying 5S principles and operational best practices.
• Ensure proper handling and protection of donated goods and company assets throughout the fulfillment process.
• Monitor shipping vendor performance and ensure the organization isutilizingthe most effective and cost-efficient shipping methods.
• Identify opportunities to reduce shipping costs whilemaintainingservice standards.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Implement technology and digital tools that improve fulfillment efficiency and inventory visibility.

• Supervise, coach, and develop the shipping and inventory team to achieve operational KPIs and productivity goals.
• Train team members on fulfillment procedures, packaging standards, inventory management, and system usage.
• Create a culture of accountability, teamwork, and operational excellence.
• Monitor team performance and provide coaching to improve productivity and…