Distribution Operations Manager

About Wonder Everything’s on the menu ept compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency n us as we work to make great food more accessible.

About the role

The Distribution Operations Manager is responsible for leading day-to-day distribution center operations to ensure safe, efficient, and accurate execution across receiving, inventory management, order fulfillment, and outbound shipping. This role partners closely with cross-functional teams to drive operational excellence, team engagement, labor efficiency, and continuous improvement initiatives while maintaining compliance with company policies, food safety standards, and operational KPIs.The Distribution Operations Manager serves as a people-first leader who develops frontline leaders and hourly associates, supports workforce planning, and drives accountability through performance management and operational discipline.

This role operates within a high-volume warehouse and distribution facility where teams work around moving equipment, dock operations, and fast-paced logistics workflows. Strict adherence to safety standards and operational procedures is required.

Responsibilities

Key Responsibilities Lead daily distribution operations across inbound, outbound, inventory, and warehouse workflows

Ensure operational goals related to productivity, quality, service, and safety are consistently achieved

Monitor and drive KPIs including OTIF, labor utilization, inventory accuracy, throughput, shrink, and order accuracy

Partner with Transportation, Production, and Site Leadership to ensure seamless execution across the supply chain

Drive operational readiness and execution during peak periods, launches, and business changes

Ensure adherence to SOPs, compliance standards, and company operational expectations

Team Leadership & Development Lead, coach, and develop Supervisors, Leads, and hourly team members

Foster a culture centered around safety, accountability, engagement, and inclusion

Conduct regular performance conversations, coaching sessions, and talent development planning

Support staffing strategies including hiring, onboarding, training, and succession planning

Ensure leaders are effectively managing attendance, performance, and employee relations matters in partnership with HR Reinforce company behaviors, recognition programs, and engagement initiatives across all shifts

Safety & Compliance Promote and maintain a strong safety culture through daily engagement, audits, and accountability

Ensure compliance with OSHA, food safety, GMP, HACCP, and company safety standards

Partner with Safety and HR teams on incident investigations, corrective actions, and prevention strategies

Ensure accurate and timely reporting of workplace incidents and operational concerns

Process Improvement Identify opportunities to improve operational workflows, labor efficiency, and service execution

Support continuous improvement initiatives and operational excellence programs

Analyze operational data and trends to drive informed decision-making

Assist with implementation of new processes, systems, and operational changes

Communication & Collaboration Partner cross-functionally with Transportation, Production, HR, Safety, Inventory, and Quality teams

Lead shift hand-offs and operational communication routines to ensure alignment across teams

Provide clear operational updates, reporting, and escalation management to site leadership

Support a positive employee experience through transparent and proactive communication

Qualifications2+ years of progressive leadership experience managing teams in distribution, warehouse, logistics, or supply chain operations

Confident leading teams of 15+ employees and executing complex shifts in fast-paced environments

Experience with warehouse management systems (WMS) and inventory control

Working knowledge of OSHA, food safety, and operational compliance standards

Proven ability to lead teams through change and…