Retail Sales Associate - Kensington Square, Kensington, PA

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through passionate employees. As stewards of the industry, our teams focus on supporting the needs of colleagues, consumers and communities, with a focus on Social Equity and Educational Development. Our SEEDTM initiative ensures equal opportunity for all to gain knowledge and resources to work in and own cannabis businesses.

At Cresco Labs, we aim to lead the nation’s cannabis industry with a focus on quality, consistency and legitimacy, building integrity and professionalism in every market.

At Cresco, we lead the nation’s cannabis industry with regulatory compliance, product consistency and customer satisfaction. We bring legitimacy by acting with integrity, strictly adhering to regulations and promoting the clinical efficacy of cannabis.

The Wellness Advisor of Sunnyside
* advises customers (recreational, medicinal and caregivers) in selecting the proper cannabis products, acting as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You use customer service, product knowledge and state compliance to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment to checkout. Compliance with applicable state and company regulations is at the forefront of all tasks.

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success.
• You enjoy people! Consulting customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile, using challenges as opportunities to acquire or master skills.
• You hold yourself to a high level of integrity. In a highly regulated industry, we trust in our employee’s commitment to always do the right thing.

• Greet customers, ensuring a best‑in‑class experience.
• Build customer relationships by asking questions and listening to customer needs, fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with regulatory requirements and company standards.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team members.
• Escalate any employee or customer issues to management.

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Must be able to lift, carry and balance…