Patient Service Representative III

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family‑friendly design. As the largest pediatric provider in the region with a 140‑year legacy of excellence, kids and their families are at the center of all we do.

Position:
Patient Service Representative II

Location:

Outpatient Center, New Lenox, Illinois, United States

Schedule:

Day/Evening shifts

• High school diploma or GED; some college preferred.
• Minimum 3 years of experience in day‑to‑day physician office practice, including knowledge of insurance coverage and problem‑solving skills (4 years preferred).
• Excellent communication, leadership, and organization skills.
• Ability to make daily operational decisions, translate concepts into actions, and demonstrate sound judgment and reasoning skills.
• Demonstrates customer sensitivity, initiative, good judgment, and sets high goals and performance standards.
• Experience with Epic or other medical‑management software.
• Willingness to drive to satellite locations on a regular basis as applicable.

• Performs all tasks of the Patient Service Representative II role, including pre‑registration and full registration.
• Works across all ambulatory areas within scope.
• Documents new employee orientation and assists with other personnel and administrative duties assigned by the Manager, Ambulatory Support.
• Performs all functions at point‑of‑service areas.
• Assists the manager in recruiting staff and filling vacancies; monitors quality and productivity.
• Trains staff on process (non‑Epic) changes and serves as a resource person and role model during clinic hours.
• Handles escalated or complicated issues; recognizes and reports workflow variances and daily operational issues.
• Orders supplies for areas within scope.
• Monitors the exchange of information among point‑of‑service areas, physician offices, central registration, and other teams.
• Identifies and addresses continuing education/training needs of staff.
• Ensures staff reviews registration information and modifies demographic information in the Cadence system.
• Is knowledgeable and adept at using Epic software and acts as the primary resource for problem solving in clinics on a day‑to‑day basis.
• Identifies goals and objectives for performance improvements to provide the best patient care, optimal customer service, and physician satisfaction.
• Provides input on performance evaluations.
• Performs other assigned functions as needed.

High School Diploma/GED (Required)

Pay Range: $21.00–$32.55 per hour. The range represents minimum and maximum targets for the position and is regularly reviewed to stay aligned with market conditions.

Benefits include:
Medical, dental, and vision insurance; employer‑paid group term life and disability; employer contribution toward Health Savings Account;
Flexible Spending Accounts;
Paid Time Off, Paid Holidays, and Paid Parental Leave; 403(b) with a 5% employer match; supplemental life, AD&D and disability; critical illness, accident and hospital indemnity; tuition assistance; student‑loan servicing and support; adoption benefits; backup childcare and eldercare; employee assistance program; and other behavioral health services and resources for employees and families; discounts on Lurie Children’s services and purchasing programs.

Lurie Children’s and its affiliates are equal‑employment‑opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.