Chief Commercial Officer-Cold Chain Packaging

Overview

The Chief Commercial Officer (CCO), cold chain paakaging will lead and integrate the commercial strategy and execution across Sales, Sales Operations & Analytics, Marketing, Pricing, and Customer Service. You will be responsible for driving revenue growth, market share expansion, customer satisfaction, and operational efficiency.

• Develop and execute a scalable strategy for all Commercial functional teams aligned with company growth targets.
• Lead sales teams to achieve revenue and margin goals.
• Management of all financial aspects of the commercial organization including budgeting,
• forecasting, long-range planning and overall management and accountability of the U.S. Business P&L.
• Maintain annual sales plans and monthly sales forecasts for each vertical sector and segments.
• Build strategic customer relationships and partnerships across market sectors and segments.
• Oversee pricing strategy and process, contract negotiations, and key account management.
• Implement a route to market that includes sales organization design, channel partners, technical sales, and commercial operations to maximize effective and efficient market coverage.
• Define customer facing roles and accountabilities matched to the customer lifecycle to provide a value driven, customer centric market coverage that provide a best-in-class customer experience and competitive advantage.
• Establish a commercial governance framework with defined KPIs, performance scorecards and guiding principles for managing performance and prioritizing critical performance metrics for all sales jobs.
• Play a key leadership role with the broader organization to accommodate anticipated growth.
• Regularly interact with the Board of Directors regarding a wide array of topics related to current and future commercial business.
• Implement data-driven sales processes and performance metrics.
• Lead forecasting, pipeline management, territory planning, and incentive design.
• Drive CRM optimization and reporting tools to enhance visibility and decision-making.
• Partner with Finance and Supply Chain to align demand planning and revenue targets.
• Define and execute brand positioning, product marketing, and go-to-market strategies.
• Lead market research, competitive analysis, and customer segmentation.
• Oversee digital marketing, trade shows, and promotional campaigns.
• Collaborate with R&D and Product Development on innovation and commercialization.
• Lead all commercial launch preparation activities including brand strategy, product positioning and messaging, pricing initiatives and market access strategy, sales force strategy and resource planning.
• Champion a customer-centric culture across all Commercial functional teams with established KPIs for service, quality, responsiveness, and satisfaction.
• Drive sales team to utilize and reinforce customer transactions and complaints processes through Customer Care.
• Drive continuous improvement in service delivery and issue resolution.

• Bachelor’s degree in Business Management, Engineering, Marketing or other related field of study from accredited college/university, MBA or advanced degree preferred.
• 15+ years of executive-level commercial leadership experience in life sciences, or packaging sectors.
• Proven success in leading multi-functional teams across sales, marketing, and customer service.
• Experience building and/or reorganizing Commercial organization structure and change management.
• Strong analytical and strategic thinking skills with a data-driven mindset.
• Experience in scaling operations and driving transformation in mid-sized businesses.
• Excellent communication, strategic negotiation, value-selling and leadership capabilities.
• Demonstrated success in successfully launching new products.
• Extensive experience with developing and executing marketing strategies and tactics, field leadership, market research and analysis and business forecasting.
• Excellent organizational and communication skills with all levels of the organization
• Track record of building high-performance teams and fostering cross-functional collaboration.