FCM - Account Support Specialist - Chicago

Account Support Specialist

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please

FCM Travel Solutions is a leading Corporate Travel Management Company blending a truly global presence with local, flexible, and personalized service. As an Account Management Support Associate you will be working to support a defined group of customers who have varying travel program needs and present an opportunity to grow FCM’s products and services. You’ll receive daily requests from your customer base seeking assistance across their travel program which provides an ideal environment for you to create value and build relationships.

You will also support the wider Account Management group with varying tasks such as product campaigns, quarterly business reviews and reporting request. Each day will bring new tasks and the ability to learn about larger and more complex customer programs that will support you in your development journey.

Account Management Support provides an exceptional learning environment for associates to gain knowledge and skills in account management, Microsoft Power BI and the wider corporate travel industry. If you have the aptitude, a great attitude and want to start a career in corporate travel; this role might be right for you!

• Manage a portfolio of customers through a centralized Account Support Inbox
• Work with internal teams, including operations, technology, product and finance to drive a common service delivery to the client
• Provide ad hoc reporting or establish subscription for customers
• Proactively identify opportunities with customers for leakage, technology adoption, consulting or M&E needs
• Coordinate customer requests not limited to OBT changes, policy configuration, unused ticket management, rate and fare audits, and other customer needs
• Work with Account Managers to assist on Business Reviews and customer projects
• Support the Account Management Team with ad hoc tasks for business campaigns
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• 1+ year in a direct customer facing role (travel industry experience preferred)
• A passion for customers and driving success
• Good verbal and written communication skills
• Demonstrated ability to use data and analytics to support customer and business outcomes
• A flexible and proactive mindset
• A great attitude and willingness to learn
• Exposure and experience with the Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams, SharePoint and Power
  
  BI)
• Experience using Salesforce

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:
  We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:
  Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices,…