CRM Manager

This position will be responsible for maintaining and developing the company’s CRM system (Salesforce) and its associated tools utilized by all business units.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Spearhead Global CRM initiatives, serving as the primary liaison worldwide.
• Strategize CRM activities to optimize KPIs, ROI, and overall business performance.
• Lead the management of day-to-day customer relations protocols, refining CRM segmentation, customer personas, and platforms.
• Drive continuous optimization of product development recommendations and cross-sell/upsell activities using segmentation data.
• Collaborate closely with Sales, Marketing, and IT departments to understand data flows into and out of the CRM system and associated marketing activities.
• Import and manage contact data within the company’s CRM system (Salesforce).
• Provide support to the Sales team by liaising with IT or software vendors to resolve user issues.
• Conduct training sessions on Salesforce system usage and capabilities.
• Identify and implement system enhancements to improve efficiency and effectiveness.
• Extract data from the CRM system to support marketing campaigns and meet deadlines effectively.
• Identify opportunities to help maximize CRM system utilization.
• Ensure smooth operation of reporting processes.
• Offer CRM support for various business requests and inquiries from the sales team or other divisions.
• Fulfill ad hoc query/analysis/reporting requests as needed.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Sales, Marketing, or related field
• 5+ years’ experience with CRM management
• Proficient in CRM systems, particularly Salesforce
• Strong communications skills: excellent listening, oral and written communication skills as well as presentation skills with the ability to multitask effectively
• Flexible/Adaptable:
  Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in time frames, people and situations with ease. The ability to remain calm under pressure
• Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills
• Demonstrates excellent project management, relationship building and customer influencing skills
• Critical thinker who will challenge that we are doing things right and making appropriate trade-offs based on data and information available
• Advanced technical report writing and analytical skills
• Unrestrictive Domestic and Foreign travel up to 10%

WORK ENVIRONMENT:

• The primary work location for this position is in-office. This role is eligible for a hybrid work arrangement; however, regular in-office presence at the designated location is required.

BENEFITS:

• 401(k) through Fidelity and company matching 10%
• Dental insurance with Delta Dental PPO
• Employee Assistance Program
• Health Savings Account
• Company Paid Life Insurance (two times annual salary)
• Paid time off including an extra paid week off the week between Christmas and New Years
• Vision insurance through Eye Med
• 10 paid holidays

The base pay range for this position is $100,000- $150,000. Compensation is not limited to base salary. We value our Total Rewards, and offer a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Paid Time Off. We reserve the right to amend, change, alter, and revise pay ranges and benefits offerings at any time.

All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.