Customer Service Manager - State Farm Agent Team Member

Job in New Lenox, Will County, Illinois, 60451, USA

Listing for: Mikenicholsinsurance

Full Time position
Listed on 2026-02-12

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Full Time in Kewanee, IL

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their team as a Customer Service Manager - State Farm Agent Team Member
. We are looking for an energetic individual interested in growing our business through value-based conversations and delivering a remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, this role offers a rewarding career with excellent income and growth potential.

Responsibilities

Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Collaborate with the agent to identify and support local community events.

Benefits

Simple IRA
Group Life Insurance Benefits
Hourly pay
Health benefits
Paid time off (vacation and sick days)

Requirements

Excellent interpersonal and communication skills (written, verbal, listening)

People-oriented and customer-focused

Strong organizational skills and attention to detail

Self-motivated and proactive in problem-solving

Ability to work well in a team and multi-task effectively

Experience with computer applications, especially Windows

Ability to obtain Personal Lines Licenses

If you are motivated to succeed and see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Agents are responsible for all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.

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