Customer Project Manager

Overview

The Customer Project Manager contributes to the success of Eagle Flexible Packaging (“Eagle”) by serving as the lead internal contact for customers. Ensures customer projects / job orders are successful from order placement and lead time expectations all the way through completion and receipt of Eagle product.

• Perform as the main customer point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
• Act as the liaison between customers and the internal Graphics team from the initial receipt of customer artwork through final customer approvals.
• Engage in continuous learning and training to become well-versed in the ever-evolving technical and production knowledge needed to answer customer questions, including but not limited to questions regarding films, inks, and Eagle’s production process.
• Build and maintain relationships with sales team and customers. Work with sales team on existing customers’ new projects as well as projects for new customers.
• Enter sales orders into enterprise resource planning (ERP) system and create order confirmations.
• Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
• Create job packets and other necessary paperwork and details for production to fulfill orders efficiently and accurately.
• Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
• Manage customer finished goods stocking programs and update information flow.
• Coordinate with Purchasing to ensure materials are in-house to meet lead time needs of customers.
• Act as back-up to other Customer Project Managers as needed.
• Collaborate with Production and Scheduling to communicate all customer expectations and requirements for in-process projects.
• Assist with customer deposit requirements and approval of invoicing on all shipments.
• Track performance metrics regarding compression of lead times and customer satisfaction goals.
• Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management.
• Other related duties as assigned.

• High school degree or equivalent (GED).
• Minimum two years customer service experience.
• Strong customer service acumen, including a sense of urgency to deliver the desired customer experience with follow-through, responsiveness, and professionalism.
• Excellent verbal and written communication skills.
• Detail-oriented and accountable for the accuracy of the information provided to internal and external customers.
• Proficient in keyboarding/typing, including ability to manage a high volume of email correspondence and data entry.
• Proficient in Microsoft Word and Excel with proven ability to learn new software programs.

• Associate or bachelor’s degree in Business, Customer Service, Communications, or related field
• Experience with enterprise resource planning (ERP) software.
• Experience in manufacturing, especially the printing industry.

$50,000 to $70,000 per year

• Flex Your Potential with Eagle! We are committed to supporting our employees’ career growth and aspirations and provide full-time team members with the following benefits:
• Medical Insurance – On the first of month following 60 days of employment, employees can choose from 1 PPO/HRA plan, 2 PPO/HSA plans, and 1 HMO/HRA plan, all provided by Blue Cross Blue Shield of Illinois.
• HRA / HSA Contributions
  – Participants in the employer-provided medical insurance program will receive funds from Eagle for either their HRA (for PPO/HRA and HMO/HRA enrollees) or HSA (for all PPO/HSA enrollees). The annual amount provided to each participant is based on one’s enrollment tier per the following schedule: $1,500.00 for Employee Only coverage, $3,000.00 for Employee + Spouse or Employee + Child(ren), and $4,500.00 for Family coverage.
• Dental Insurance
  – On the first of month following 60 days of employment, employees can enroll in dental insurance provided by Blue Cross Blue Shield of Illinois.
• Vision Insurance
  – On the first of month following 60 days of employment,…