Registration Manager

Position Description

eShow is a global leader in event management and software solutions, headquartered in South Barrington, IL. We deliver innovative, high-impact, and memorable event experiences for clients around the world. As we continue to grow, we’re focused on adding talented professionals who are ready to make a meaningful impact.

eShow is currently interviewing candidates for a Registration Manager position. We’re looking for someone who demonstrates exceptional work ethic, strong collaboration skills, and personal integrity. In this role, you’ll take full ownership of your assigned clients,guiding them through the planning and execution of their events and programs withine

Show’s show management system.

Registration Managers serve as strategic consultants and trusted partners. Fromcontractthrough successful execution, you’ll lead each event with clear communication, strong leadership, and seamless coordination. Both eShow and our clients must have complete confidence in your abilities and feel comfortable integrating you as an extension of their internal team.

We’re seeking outstanding team players who collaborate effectively and contribute positively to our team structure. The ideal candidate will become a subject matter expert in the core modules required for this role, including:

• Registration
• Housing

This is a travel-based position. When in-person events are fully active, Registration Managers can expect to travel up to 60% of the time, managing events across the country and occasionally internationally.

If you’re a capable road warrior, a strategic thinker, and a trusted partner to clients, we’d love to connect with you.

• Become a subject matter expert in the eShow software and educate customers on the value and benefits of our products.
• Deliver an exceptional customer experience through phone, email, screen share, and face-to-face communication.
• Set clear day-to-day expectations with clients through concise and proactive communication.
• Lead client trainings and contribute to the development of educational materials and resources.
• Serve as a product, company, and industry ambassador, actively educating clients on the full capabilities of the eShow platform.
• Keep clients informed of new features, enhancements, and product offerings.
• Collaborate closely with Sales, Support, Product, and other technical teams to ensure a seamless and outstanding customer experience.

• Deliver exceptional customer service by actively listening to clients, anticipating their needs, and demonstrating in-depth knowledge of eShow products.
• Support clients by understanding the nature of their inquiries, determining appropriate next steps, and driving issues through to timely and successful resolution.
• Advise clients on best practices to help guide smart decision-making and prevent challenges early in the event lifecycle.
• Develop a strong understanding of each client’s profile, including unique service requirements, expectations, and industry or business segment.

• 2–3 years of experience in the event industry
• Previous project and/or client management experience
• Minimal travel required (in-state and out-of-state)
• Strong computer and technology proficiency
• Extensive experience with Google Workspace (Google Suite)
• Ability to develop realistic and attainable timelines for each event
• Strong attention to detail with consistent follow-through
• Excellent written and verbal communication skills
• Ability to multitask and manage multiple client deadlines effectively
• Strong analytical thinking and sound judgment