Field Technical Manager; Bilingual English​/Korean; Matteson, IL

Field Technical Manager (Bilingual English/Korean) (Matteson, IL)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all.

This role will be based in Matteson, IL and act as a Technical and Operational Liaison between LGEUS PRI Organization and its customer companies (e.g., LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. The Field Technical Manager will manage information flow for escalated service cases, oversee sensitive proprietary information, facilitate knowledge transfer sessions, and provide relevant training.

The position includes attending factory visits, supporting customer companies via phone, email, and onsite visits, testing and verifying system solutions for all LG PRI equipment and controls, and leading day‑to‑day field operations of Aftermarket Field Technical Specialists. The manager also coordinates technical knowledge sharing to facilitate timely resolution of field related issues.

• Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs.
• Manage day‑to‑day activities of PRI's customer companies.
• Utilize metrics to analyze, develop, and implement process improvements.
• Share expert LGEUS/HQ technical knowledge to resolve field issues and implement field processes and procedures.
• Provide professional technical development for all field technical specialists.
• Act as a technical liaison between LGEUS PRI Organization and its customer companies.
• Manage information flow and conduct knowledge transfer sessions.
• Maintain up‑to‑date functional and technical knowledge of LGEUS PRI machines and parts for electric vehicles.
• Perform testing and evaluation of equipment and controls, documenting findings.
• Coordinate with the Technical Writing team to ensure consistency and clarity of documentation.
• Accompany customer companies' factory engineers during field visits to resolve escalated technical issues.
• Communicate directly with production departments to coordinate preventive maintenance and troubleshooting.
• Analyze daily production data and prepare reports.
• Maintain records of all preventive maintenance and troubleshooting tasks.

• Bachelor's degree with 5+ years of experience in automation, technical support, site management, or related fields.
• Bilingual in English and Korean.
• Excellent communication and interpersonal skills to interact effectively with diverse client groups.
• Ability to troubleshoot service issues via phone and onsite, read and interpret technical documents, and write reports.
• Strong analytical, planning, and decision‑making skills.
• Proficient computer skills, including Excel and PowerPoint.
• Self‑starter who can work independently and in a team, and handle multiple tasks.
• Well‑developed problem‑solving skills and ability to produce clear, timely documentation.

$90,000 – $130,000 USD

• No‑cost employee premiums and coverage for eligible dependents.
• Auto‑enrollment in 401(k) with company matching contributions.
• Generous Paid Time Off, including holidays, sick, and vacation time.
• Performance‑based short‑term incentives.
• Access to confidential mental health resources and wellness programs.
• Family‑oriented benefits, including paid parental leave.
• Group rate life and disability insurance.

• Eligible for relevant benefit programs offered through partner agencies.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Consumer Electronics

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges are based on many factors, including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, the salary range listed may not reflect all geographic differentials applied.