Stars Analytics Director - CAHPS & HOS

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** Become a part of our caring community and help us put health first
** The Stars Analytics Director uses mathematics, statistics, modeling, business analysis, and technology to transform high volumes of complex data into advanced analytic solutions. The Stars Analytics Director requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Stars Analytics Director for CAHPS & HOS will lead Humana’s newly established, high-performing analytics team dedicated to survey-based Star measures.  This leader is accountable for the full analytics lifecycle for CAHPS and HOS — including measure forecasting, member- and plan-level insights, predictive modeling, and guiding tool development — and will serve as both the primary analytics counterpart to the Stars CAHPS/HOS business owners and a thought partner shaping strategy, innovation, and long-term capability development.

This role requires a unique blend of deep analytics expertise, consulting acumen, executive presence, and strong cross-functional leadership.  The Director will be a critical member of the expanding Stars Analytics leadership team, helping Humana strengthen performance, elevate decision-making, and transform our enterprise approach to survey-based quality.#
** Use your skills to make an impact
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* Key Responsibilities:

** CAHPS & HOS Analytics Leadership
* Lead the end-to-end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables.
* Oversee core capabilities including:  + Survey measure forecasting and performance modeling  + Member-level and plan-level insights  + Response likelihood models and risk profiling  + Promoter/detractor segmentation and experience drivers  + NLP-based insights from CAHPS Gaps, Pulse, and other feedback sources  + Exploratory tools enabling business and clinical partners to identify improvement opportunities
* Connect analytics insights to operational strategy with clarity, accuracy, and executive-ready storytelling.

Strategic Partnership & Enterprise Influence
* Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities.
* Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps.
* Strengthen cross-functional collaboration across Stars, Stars-adjacent teams, product, clinical and operational partners, and enterprise analytics groups.
* Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability
* Contribute to modernization and long-term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements).Executive Engagement & Narrative Leadership
* Prepare and deliver materials for the highest levels of company leadership.
* Ensure alignment of message, timing, confidence, and risk framing.
* Synthesize complex analytics into clear narratives that support informed decision-making in high-stakes settings.
* Elevate the right insights with intent — anticipating questions, surfacing risks early, and ensuring the organization is prepared for critical discussions.

Team Leadership & Talent Development
* Lead a high-performing analytics team, currently planned at 4–6 FTEs, fostering a culture of excellence, collaboration, transparency, and continuous improvement.
* Coach and develop emerging analytics talent, building deep CAHPS and HOS expertise and strengthening enterprise bench strength.
* Promote ways of working centered on alignment, anticipating partner needs, and stewarding shared ownership of the narrative.
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* Required Qualifications:

*** Bachelor’s degree in a relevant field (e.g., Data Science, Public Health, Health Policy, Business, Analytics, Statistics).
* 7+ years of experience in healthcare analytics, quality measurement, or Medicare Advantage Stars.
* 5+ years of demonstrated leadership of high-performing, multidisciplinary analytics teams.
* Proven experience leading complex analytics portfolios and driving long-term strategy in…