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Information Technology Operations Specialist- Production Support; 3rd Shift

Job in New Lenox, Will County, Illinois, 60451, USA
Listing for: The Judge Group
Full Time position
Listed on 2026-02-19
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Information Technology Operations Specialist- Production Support (3rd Shift)

Technology Operations Specialist ensures stability, efficiency, and continuous improvement across the Production environment. You’ll troubleshoot multi‑platform issues, drive proactive monitoring, support incident/problem/change processes, and partner with technical teams to improve operational readiness and reliability.

Full time Direct Hire

Remote either in the Chicago or Dallas Area

3rd Shift 10:30 PM to 7 AM

Tuesday through Saturday

Responsibilities
  • Monitor production systems, analyze alerts, and identify root causes and improvement opportunities.
  • Lead or support incident response (SWAT) for high‑priority issues.
  • Diagnose complex problems across Mainframe, Linux/Unix, Windows, Cloud, Network, and Storage.
  • Support scheduling jobs, MQ, transmissions (SFTP/NDM), backups/restores, and mainframe commands (including IPLs).
  • Maintain logs, documentation, and runbooks; document incidents in Service Now/Remedy.
  • Collaborate with cross‑functional teams to tune applications and promote best ITIL practices.
  • Support production installs, DR testing, and industry testing.
  • Drive automation and operational standardization.
  • Provide 24×7 support coverage as needed.
Qualifications
  • 5+ years in Technology Operations or similar role.
  • Strong troubleshooting, communication, and analytical skills.
  • Experience working with technical teams, vendors, and business partners.
  • Knowledge of ITIL processes (Incident, Problem, Change).
Technical Skills
  • AWS and cloud tooling.
  • Network fundamentals, MQ operations, Splunk.
  • Understanding of enterprise environments and monitoring systems.
  • Financial/clearing industry experience preferred.
Education & Certifications
  • Bachelor’s degree in Computer Information Systems or related field.
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