Sales Associate; REG

Welcome to Warner Bros. Discovery…

the stuff dreams are made of.

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and Major brands and networks under the Warner Bros Discovery umbrella include Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others.

The Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery‑owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023.

The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best‑loved films and television shows in the world of entertainment at the studios where they were made. Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at  This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe‑inspiring, best‑in‑class retail environment.

• Engage guests by providing excellent service and addressing their needs to enhance their shopping experience.
• Assist customers with merchandise purchases by locating items they may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure the best experience.
• Provide cascading customer feedback to the appropriate channels.
• Promote a positive and seamless guest experience and foster the store's sales strategy plan on customer engagement.
• Handle registers and cash transactions, ensuring all transactions are complete and accurate.
• Follow, teach, and exhibit all safety and compliance protocols and adhere to the store's uniform policy.
• Attend all scheduled shifts on time and maintain store shrink to acceptable parameters.
• Achieve delegated daily, monthly, or quarterly sales goals and proactively advocate for promotions within the store.
• Maintain store appearance to meet the company's visual merchandising standards.
• Teach and live the store's culture with each associate, collaborate with the team to follow company values, and impact store set priorities and brand standards.

• Knowledge of the Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent verbal, non‑verbal, and visual communication skills, with the ability to communicate effectively in public to both small and large groups.
• Team‑oriented with strong attention to detail and basic numerical skills.
• Highly motivated self‑starter with good initiative.
• Proficiency with Word, Excel, PowerPoint.
• Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

This last bit is probably the most important! Here at WBD, our guiding principles are the core values…