Bilingual Customer Service Specialist; Spanish

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend the right solutions, and promptly resolve any customer concerns to ensure maximum client satisfaction. They stay up-to-date with product features and maintain high quality visual standards while consistently meeting store sales goals.

This position is eligible for health benefits including medical, dental, vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and savings benefits. Additional benefits include a generous paid time off package such as personal leave, paid parental leave, medical leave, vacation and holidays.

Criminal background checks are required as part of corporate policy to protect customers, staff and the general public.

Location:

Store #3398, 1060 E Lincoln Highway, New Lenox, IL 60451
Position:
Full Time
Starting Pay: $18.75 per hour

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the United States without sponsorship
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

• High School diploma or GED
• At least one year experience in a delivery, retail, or customer service position
• Previous work experience selling paint and paint‑related products
• Previous work experience operating tinting and mixing equipment

Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware that the Sherwin-Williams recruiting team will never request a candidate to provide a payment or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.