Software Engineer, IVR

Base pay range: $79,500.00/yr - $87,100.00/yr

We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.

• Energize teammates to continuously improve
• Possess strong technical capabilities
• Enjoy working independently in a fast-paced technical environment
• Analyze existing architecture to make consistent improvements
• Possess excellent analytical and problem‑solving skills
• Demonstrate curiosity with regard to software
• Provide on‑call support to external customers
• Work with cross‑functional teams to troubleshoot issues
• Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
• Apply advanced knowledge of the Object‑Oriented principles and best practices of software development to enhance products and customer experience
• Perform design and code reviews
• Learn and implement a wide range of technologies that integrate solutions with customers
• Transition solutions to internal and external platform teams
• Prioritize and juggle between multiple projects based on customer needs
• Communicate with external customers as required

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
• Up to 2 years of experience as a software developer
• Proven track record of developing high‑quality software
• Knowledge of Object‑Oriented software development techniques
• Ability to communicate with developers, executive managers, and external customers
• Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
• Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
• Strong verbal and written communication skills
• Proficiency in conversational North American Spanish, preferred
• Experience in MVC frameworks, preferred
• Experience with Jenkins or other build server, preferred
• Experience with Agile development practices, preferred
• Interest in data collection and analytics, preferred
• Knowledge of multiple SDLC practices, preferred
• Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
• Working with UNIX/Linux/OSX, preferred
• Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
• Deep understanding of the principles of IVR Voice Interface design, preferred

• Multiple medical, dental, and vision plan options
• Company‑paid life insurance, short and long‑term disability
• 401(k) savings plan with company match (50% on first 6% of employee contribution)
• 35 days total annual PTO
• Annual Bonus Program
• Paid maternity and paternity leave
• Relocation allowance
• Employee referral bonus
• Gym membership
• Technical and Professional Development stipend

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing under‑represented groups and continually empowering those individuals within our organization to further enrich Versay’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem‑solving, innovation, and development efforts.