Terminal Ramp Monitor

About IGC

In a complex, changing and challenging world, IGC is a unique Airport Coordination Company. With a thirty-year relationship at one of the major airports in the world, IGC has assisted with the changes and adoption of IATA and airline regulations and schedules. IGC has been involved in all aspects of airport and terminal expansion, construction and utilization. IGC has an established and ongoing relationship with multiple national and international airlines and the associated oversight and governing bodies.

Thus, during these thirty years, IGC has complied a far ranging and collective experience in the management of local, regional, national and international crises. Simultaneously, IGC has established a reputation of complex problem solving with uncompromising ethics, reliability and independence. Today, IGC is a singular Airport Coordination Company combining its long range and extensive experience with its blending of day‑of and planning management.

• 30‑year experience in slot coordination, schedule facilitation and common use environment
• 30‑year experience in diverse planning and crisis management
• Blend planning and day‑of management
• Wide range interactive decision making with industry stakeholders and regulatory agencies
• Established industry wide reputation
• Participant and co‑lead in IATA, ACI, WWACG task force in strategic review of access to congested airports

This is a full‑time, on‑site role for a Terminal Ramp Monitor located in the Greater Chicago Area. The individual in this role is responsible for coordinating and assisting during irregular operations, monitoring day‑to‑day operations across airport‑wide Common Use premises, overseeing ticket counters, bag makeup assignments, baggage claim assignments, and recheck counter assignments on Common Use premises. Additionally, they monitor hold room and gate operations on Common Use devices, as well as the F.I.S. operation related to passenger processing.

Collaboration with Tower staff for overall Common Use operation coordination is a key aspect. The role involves monitoring and assessing Common Use operational performances, generating daily operation reports, and performing other related tasks and duties as assigned.

• Coordinates and assists during irregular operations.
• Monitors day of operations on airport wide Common Use premises.
• Monitors ticket counters assignments on Common Use premises.
• Monitors bag makeup assignments on Common Use premises.
• Monitors baggage claim assignments on Common Use premises.
• Monitors recheck counter assignments on Common Use premises.
• Monitors hold room & gate operation on Common Use devices.
• Monitors F.I.S. operation related to passenger processing.
• Coordinates with Tower staff on overall Common Use operation.
• Monitors Common Use operational performances.
• Generates daily operation reports.
• Performs other related tasks and duties as assigned.
• Must have the ability to successfully obtain and keep a basic yellow driving strip for O'Hare Airport, drive on the airfield, and maintain a clean driving record.

• Experience in airport and terminal operations, with familiarity in regulatory compliance and aviation industry standards.
• Strong problem‑solving abilities and decision‑making skills, particularly in high‑pressure or crisis situations.
• Effective communication and organizational skills, with the ability to work collaboratively with different stakeholders.
• Experience in monitoring operations, reporting incidents, and ensuring safety protocols are followed.
• Knowledge of IATA standards, airline scheduling, and operational procedures. Background in airport coordination is a plus.
• Ability to work on‑site in a dynamic airport environment located in the Greater Chicago Area.
• High school diploma or equivalent required; additional education or certifications in aviation management or a related field is beneficial.