Relationship Banker - New London ​/ Old Saybrook Areas

Job Overview

Bank of America is hiring a Customer Service Associate to engage clients in the lobby, educate them, and assist with transactions through self-service resources such as mobile banking, online banking, or ATM. The role requires accurately and efficiently processing cash transactions and building deep conversations to connect clients to solutions that meet their financial goals.

• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls effectively
• Drive the client experience
• Manage cash responsibilities

• Self-starter with strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborate effectively and build strong relationships
• Passionate, committed, and driven to deliver an experience that improves clients’ financial lives
• Confident in identifying solutions for new and existing clients based on their needs
• Communicate effectively and confidently, comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking)
• Apply strong critical-thinking and problem-solving skills to meet clients’ needs
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manage time and capacity
• Focus on results while acting in the best interest of the client
• Be flexible to work weekends and/or extended hours as needed

• Experience in financial services and knowledge of the industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor’s degree or business-relevant associate’s degree (e.g., business management, administration, finance)

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience branding
• Client management
• Client solutions advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification
• Referral management

High School Diploma / GED / Secondary School or equivalent

1st Shift (United States of America)

40

Hourly pay: $25.00 – $26.77, with compensation based on experience, education, and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits are currently eligible and include industry-leading benefits, paid time off, and support for employees’ well-being.