MHI Talent Solutions | Senior Manager, Business Systems

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Senior Manager, Business Systems is the Net Suite owner for this client. Net Suite runs every wood transaction, every purchase order, every fulfillment across our vertically integrated hubs and partner network moves through it. We went live earlier this year, and getting there took a company‑wide push with support from outside partners.

What we haven't had is a single internal owner — and at the rate we're growing, that needs to change. You'll be the first person here whose whole job is making our core systems excellent: learning how each team actually works, deciding what to shape next and in what order, and building the operational backbone for a company heading into its next fundraise and further acquisitions.

Our Revenue Operations lead owns Hub Spot end to end; you own Net Suite and the integrations that connect it to everything else. This is a good moment to arrive. The foundational decisions — how we model inventory, units of measure, our transaction flows — are all still open in a way they won't be a year from now. This role builds the systems function from the ground up.

No playbook exists yet. You'll write it.

It is responsible for the day‑to‑day configuration, administration, and continuous improvement of Net Suite ERP and the connected cloud business systems that support Company operations. Net Suite is a cloud‑based (SaaS) platform; this role focuses on application configuration and business enablement rather than infrastructure, servers, or operating system administration, which are managed by the vendor. Reporting to the Enterprise Applications Manager, this is a hands‑on role responsible for keeping Net Suite well‑configured, well‑governed, and aligned to business needs.

Working under the direction of the Enterprise Applications Manager, the administrator handles user provisioning, configuration changes, saved searches and reports, integration monitoring, and front‑line support across Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce. The role is a strong fit for someone who enjoys solving problems in the system, maintaining data quality, and helping users get the most out of the platform.

Industry: Wood Product Manufacturing

Role:
Senior Manager, Business Systems

Location:

Hybrid, close to one of these locations:
San Francisco, CA, New London, CT, Baltimore, MD, Appleton, WI

• Start by Listening: the fastest way to level this system up is to have the conversations a compressed go‑live didn t leave room for. In your first weeks you ll sit with purchasing, fulfillment, sales support, and finance to learn how the work actually happens — then publish a clear‑eyed assessment of where Net Suite fits the business, where it doesn t, and the order you propose fixing things in.
  
  We want a plan the whole company recognizes as accurate, not a backlog of complaints.
• Take Ownership of the Configuration: get to the bottom of what s actually in there — Suite Scripts, Suite Flow workflows, custom records and fields, saved searches, roles and permissions — and document it as you go. On a system this young that s weeks of work rather than quarters, and it s the foundation for everything after. Then tell us honestly what s solid, what needs reshaping, and what should be retired.
• Establish Change Management, Technical and Human: we launched fast, which meant changes went to production without much process behind them. You ll build real sandbox‑to‑production discipline — testing, release process, the ability to roll back. Then you ll own the harder half: getting changes adopted. A Net Suite change that lands badly here doesn t produce a bug report, it produces a workaround, and the people most affected are on forklifts and delivery trucks rather than reading release notes.
  
  You ll communicate changes before they land, train people in a format they ll actually absorb, and go back afterward to confirm the new way is the way — not the clipboard someone quietly returned to.
• Own the Integration Layer: you ll be accountable for…