Quality Systems Technician

Purpose

The Quality Systems Technician provides administrative, technical, and analytical support to the Quality Assurance Department within a manufacturing environment. This role is responsible for supporting nonconformance management, customer concessions, documentation control, data analysis, and quality system activities. The position works closely with Quality Engineering, Manufacturing, and Management to ensure compliance with contractual, customer, and regulatory quality requirements while supporting continuous improvement initiatives.

The Quality Systems Technician provides administrative, technical, and analytical support to the Quality Assurance Department within a manufacturing environment. This role is responsible for supporting nonconformance management, customer concessions, documentation control, data analysis, and quality system activities. The position works closely with Quality Engineering, Manufacturing, and Management to ensure compliance with contractual, customer, and regulatory quality requirements while supporting continuous improvement initiatives.

• Assist the Quality Assurance Department with documentation, data entry, reporting, and general administrative support activities.
• Prepare specification reviews and maintain the specification library including both customer and industry specifications.
• Process revisions to quality procedures, work instructions, and related documentation in accordance with document control requirements.
• Prepare quality reports, spreadsheets, and summaries for review by Quality Engineering and management.
• Provide clerical and organizational support for internal & external audits, customer inquiries, and regulatory reviews as needed.
• Enter, maintain, and analyze quality data related to nonconformances and concessions.
• Coordinate filing, record retention, and retrieval of quality records in accordance with quality system requirements.
• Communicate effectively with Quality, Engineering, and Manufacturing personnel to support daily quality activities.
• Understand, follow, and comply with all company and departmental safety policies and procedures at all times.
• Perform other duties and responsibilities as assigned to meet operational and business needs

• Strong attention to detail with the ability to accurately enter, review, and maintain quality records and data.
• Proficient in Microsoft Office applications, particularly Excel and Word, for document preparation, reporting, and data analysis.
• Ability to interpret and follow written procedures, work instructions, and quality system documentation.
• Effective written and verbal communication skills to support interaction with Quality, Engineering, Manufacturing, and management personnel.
• Ability to manage multiple tasks, maintain organized records, and meet deadlines in a manufacturing environment.
• Basic analytical skills to identify trends, discrepancies, or recurring quality issues.
• Ability to work independently while also functioning as part of a cross‑functional team.
• Must be able to work in an office and manufacturing environment; occasional time on the shop floor may be required.
• Physical ability to sit, stand, walk, and perform repetitive motions such as keyboarding and filing; occasional lifting of files or materials up to approximately 35 pounds.
• Must comply with all company and departmental safety policies and procedures.

• Reports directly to the Quality Assurance Manager.

• High School Diploma or GED required.
• Associate degree in a technical, engineering, quality, or business-related field preferred.
• Previous experience in a manufacturing, quality, or technical administrative role preferred.
• Experience with nonconformance reporting, document control, or quality systems is a plus.
• Familiarity with ISO 9001 and/or AS9100 quality systems preferred.
• Experience with internal auditing preferred.

Experience in an aerospace, investment casting, or regulated manufacturing environment.