Customer Graphics Coordinator

Job Description

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.

• Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
• Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
• Participate in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.
• Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assist with data governance opportunities. Assist projects to support continued accuracy, integrity, and completeness. Participate in the escalation process for managing customer requirements.
• Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
• Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
• Act as the back‑up for designated team members. Maintain the same level of service excellence as provided to your core customers.
• Facilitate all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
• Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours.
• Complete a quality review on products prior to their shipment to customers to verify customer expectations.
• Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
• Have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

• Wants to do things well or better and has basic knowledge of the KPIs; works toward individual goals; understands the importance of planning & prioritizing.
• Quickly and effectively solves customer problems and takes effort to proactively learn about what the customer wants.
• Communicates logical and succinct messages when required.
• Takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner.
• Applies critical thinking and analytical skills to identify problems and provide information to others.

• Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
• Experience in a print manufacturing and/or graphic communication environment preferred.
• Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team.
• Our customers grow and prosper from Amcor’s quality, service, and innovation.
• Our investors benefit from Amcor’s consistent growth and superior returns.
• The environment is better off because of Amcor’s leadership and products.

Amcor is an Equal Opportunity Employer and all…