Teller, Customer Service​/HelpDesk

• Job Category Banking, Customer Service, Retail
• Employee Type Full Time

Description

In the Teller role, you build lasting relationships with our valued customers, processdaily banking transactions, and uncover opportunities to introduce products that support our customers' financial goals.

Your work ensures accurate financial records, delivers exceptional service, and drives branch success.

Requirements

• High school diploma or equivalent education.

• 3-5 years customer experience preferred; relevant customer service experience, or equivalent education and experience of banking and customer service policies and procedures.

• Proficiency in cash handling and basic math.
• Strong computer literacy and the ability to learn new financial software quickly.
• Excellent interpersona land verbal communication abilities.
• Demonstrated problem-solving and conflict-resolution skills.

Summary

• Manages daily cash handling procedures with absolute accuracy and security.
• Processes banking transactions efficiently while verifying account details and funds.
• Delivers welcoming customer service that resolves inquiries and turns routine visits into positive experiences.
• Executes precise data entry to maintain reliable customer and transaction records.
• Appliesmath skills to balance cash drawers and verify financial calculations.
• Identifies customer needs and sales opportunities to promote relevant bank products and services.
• Maintains high attention to detail to prevent errors and protect the bank from financial loss.
• Practices effective conflict resolution to de-escalate challenges and satisfy customer concerns.
• Utilizes clear communication to explain financial concepts and policies to customers.
• Navigates specialized financial software to process transactions and update account files.