Registered Client Service Associate

Responsibilities

• Client Support:
  • Provide service coverage for a FA/PWA/team including:
  • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships.
  • Executing money movement transactions at the request of the client and/or FA/PWA/team.
  • Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit).
  • Entering profile information or pre‑filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team.
  • Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
  • Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team.
  • Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance).
  • Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity at the direction of the FA/PWA/team.
  • Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance).
  • Assisting FAs / PWAs/ teams in delivering against their business plan and client service model.
  • Remaining current on all policies, procedures, and new platforms.
  • Participating in firm initiatives (e. g., training or education programs), special projects and/or other duties directed by local management.
• Administrative Support:
  • Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs / PWAs / teams as needed).
  • Managing the calendar, including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials).
  • Maintaining travel itineraries, preparing expense reports and managing the reimbursement process.
  • Assisting with general in‑office support functions such as copying, filing and scanning documentation.
  • Preparing and submitting expense reports for processing at the direction of the FA/PWA.

• High School Diploma/Equivalency;
  College degree preferred.
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Two or more years of industry experience preferred.
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail‑oriented with superior organizational skills and ability to prioritize.
• Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint).
• Exceptional writing, interpersonal and client service skills.
• Strong time‑management skills.
• Team player with the ability to collaborate with others.
• Ability to work in a fast‑paced, evolving environment.
• Adaptable and ability to multitask.
• Goal oriented, self‑motivated and results driven.

Reports To:

Business Service Officer.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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