Administrative Support Specialist

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers and communities – helping to navigate life’s little and big moments.

Reporting to a Contact Center Manager, this role serves as the first point of contact for board members, vendors, and visitors while providing administrative and operational support to the contact center team and supporting key clerical and member service functions. This role plays a critical part in delivering a seamless member experience by ensuring efficient front‑office operations and supporting timely fulfillment of member requests across multiple service channels.

• Accurately process routine transactions and administrative requests to ensure timely and compliant member service delivery including:
• Support supply management for the contact center, including ordering and maintaining office and stationery inventory.
• Ensure the lobby and reception area are clean, organized, and compliant with branding and communication standards.

• Provide administrative support to the contact center team, including:
• Utilize internal systems to retrieve, update, and manage member information and documentation.
• Provide coverage for the Operations receptionist desk as needed to ensure a professional and welcoming experience for board members, vendors and visitors.

• Adhere to all applicable federal regulations and internal policies including:
• Maintain confidentiality of member and organization information at all times.
• Complete all required training and ensure ongoing compliance with organizational standards.

• Perform other related duties and special projects assigned to support the needs of the business.
• This is a hybrid position requiring regular onsite presence at the main office (minimum three days per week) to support front desk and operational responsibilities.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Working with document management/archiving systems and member account platforms.
• Knowledge, Skills, and Abilities:
  Knowledge of general clerical duties. Professional telephone manners required. Must be self‑motivated. Typing skills required. Knowledge of financial institution procedures, basic principles of debits and credits, and commercial mathematics. Knowledge of personal computers, software applications, and business office equipment. Requires good interpersonal and interaction skills, and organization and oral communication skills; must have the ability to work as part of a team and handle multitasked, fast‑paced environment.

Offers are based on experience and education. $35,400 – $56,600 annually (On‑site).

APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls;

and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster