Administrative Assistant

Ojo Caliente Mineral Springs Resort & Spa

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you to contribute to our commitment to exceptional guest experiences.

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.

The Administrative Assistant serves as a vital link supporting the operational, historical, and cultural continuity of Ojo Caliente Mineral Springs Resort & Spa. Assisting the General Manager, Assistant General Manager, Resort Owners, and Executive Assistant, this role is central to maintaining organizational flow, preserving institutional knowledge, and safeguarding historical records and data that reflect Ojo Caliente's legacy.

Through expert coordination, documentation stewardship, and proactive support across departments, the Administrative Coordinator ensures that daily operations align seamlessly with the resort's long-term health and history.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values:
Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork

Administrative & Records Management

• Maintain organized and secure digital and physical records that preserve the historical and operational narrative of the resort.
• Support leadership through document preparation, version control, archives management, and meeting documentation.
• Develop and maintain systems that ensure data consistency and traceability across departments.
• Coordinate internal communications and administrative workflows to enhance efficiency and accuracy.
• Provide hands-on support for special projects, seasonal priorities, and emergent one-off needs.
• Manage and direct traffic coming to the Administration Building.
• Assist with menu changes.
• Oversee the organization, cleanliness, and repairs of the Administration Building through personal care of the space, working with housekeeping, and submitting work orders.

Inventory, Supplies and Office Coordination

• Oversee inventory and restocking of administrative supplies, guest collateral, and first aid materials.
• Support back-office logistical needs, including package logging and mail management.
• Maintain orderly administrative spaces that support smooth day-to-day function and guest-facing professionalism.

Guest & Operational Support

• Prepare guest recovery certificates/passes and assist with correspondence related to guest feedback.
• Assist with data entry, incident report tracking, and credit card reconciliation processes.
• Contribute to cross-departmental initiatives that strengthen the guest experience and operational excellence.
• Oversee mail retrieval, distribution, and package logging.

• Proficient computer skills required.
• Moderate-Excellent proficiency in:
• Microsoft Excel
• Microsoft Word
• Adobe editable PDFs
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, shifting priorities, and being flexible overall.
• Clear and professional written and verbal communication skills.
• Professional discretion, confidentiality, and reliability.
• Ability to stay focused and comfortable in a collaborative, open-office environment.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Due to the natural environment at Ojo Spa Resorts, all staff must be…