S3070 Office Manager

S3070 CASINO APACHE TRAVEL CENTER OFFICE MANAGER

Job Category: General & Administrative

Requisition Number: S

Showing 1 location

Mescalero, NM 88340, USA

Position Title:

Office Manager - Casino Apache Travel Center

Reports To:

Chief Operating Officer

Classification:

Exempt

N/A

Property:

Summary of Position

The Office Manager serves as the primary on-site administrative and operational liaison between Casino Apache Travel Center (CATC) Accounting, Human Resources and the Division Directors. The position is responsible for maintaining accurate, timely and organized administrative records; coordinating critical accounting support functions; and providing the COO and appropriate Directors with reliable visibility into day-to-day property activity. The Office Manager will work closely with department leaders while maintaining an independent reporting relationship to the COO.

This position requires a strong clerical and analytical background, sound judgment, strict confidentiality, attention to detail and the ability to identify and communicate operational concerns promptly.

Key Responsibilities and Performance/Behaviors

Ability

• Demonstrates IMGR&C Hospitality Behaviors, Performance Standards and the A-P-A-C-H-E values of Accountability, Productivity, Acceptance, Communication, Hospitality and Enthusiasm.
• Understands where to obtain accurate information and supporting documentation needed to complete assignments to standard and by deadline.
• Demonstrates the technical, computer and organizational skills necessary to maintain accurate records and complete assigned duties with minimal supervision.
• Takes ownership of problems, follows issues through resolution and requests assistance when needed.
• Maintains knowledge of CATC and IMGR&C products, services, policies and operating procedures.

Performance

• Completes work accurately, timely and in accordance with established procedures, deadlines, internal controls and management expectations.
• Identifies discrepancies, unusual trends or missing information and follows up until resolved.
• Uses good judgment and initiative when guidance is not immediately available.
• Supports the quality goal of doing the work right the first time and recommends improvements to administrative processes when appropriate.

Behavior, Service and Professionalism

• Maintains a professional, respectful and positive approach with guests, team members, vendors and leadership.
• Protects confidential financial, payroll, personnel, operational and business information and shares it only with authorized individuals.
• Works cooperatively across departments and puts the success of the property and enterprise ahead of individual interests.
• Represents CATC and IMGR&C professionally in all communications and interactions.

Attendance and Communication

• Maintains reliable attendance and punctuality and consistently meets daily, weekly and monthly deadlines.
• Provides the COO and appropriate department leaders with complete and timely information needed to make decisions.
• Communicates concerns, unresolved issues, unusual variances and potential policy or internal-control problems promptly and factually.
• May be required to work evenings, weekends, holidays or special events based on business needs.
• Essential Duties and Responsibilities
• Serve as the COO’s and Directors primary on-site administrative liaison at CATC and provide timely, objective updates regarding administrative, financial-control and operational matters requiring executive awareness or follow-up.
• Coordinate, collect, review, enter and maintain monthly inventories for Food & Beverage, Retail, Housekeeping, gasoline, diesel and other assigned areas. Ensure inventory information is complete, supported and submitted to Accounting within established monthly deadlines.
• Maintain organized inventory worksheets, count sheets, reconciliations and supporting documentation to create a clear audit trail. Follow up with department leaders on missing information, unusual usage, count discrepancies or material variances.
• Understand and monitor Cost of Goods Sold (COGS), inventory usage and gross-margin relationships. Prepare or assist with COGS calculations and identify unusual variances or trends for review by management and Accounting.
• Receive, review, code, enter and submit invoices on a daily basis in accordance with established purchasing, accounts-payable and approval procedures. Confirm that invoices contain appropriate supporting documentation and approvals, and promptly resolve missing or…