Luxury Watch Consultant
Listed on 2026-02-16
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Client Relationship Manager -
Retail
Customer Service Rep
Location: Miami
Overview
About As a Luxury Watch Consultant, you will be at the forefront of facilitating high-value transactions on the Chrono
24 platform, playing a crucial role in providing expert guidance and building trusted relationships with both buyers and sellers of luxury timepieces. You will be a brand ambassador for Chrono
24, demonstrating a deep passion for luxury watches and a commitment to providing exceptional customer service.
Key responsibilities include:
- serving as a trusted advisor and knowledgeable resource for both buyers and sellers of luxury watches, possessing a deep and comprehensive understanding of luxury watch brands, models, market trends, and pricing dynamics.
- You will be skillfully facilitating the negotiation process between buyers and sellers, ensuring a mutually beneficial outcome and a smooth transaction experience.
- You will be managing leads by meticulously tracking customer interactions, and maintaining accurate and up-to-date customer records within the CRM system.
- You'll be proactively developing and executing strategies to identify and engage potential buyers and sellers of high-value watches, building and nurturing relationships with discerning collectors.
- With our team being part of the Private Office unit that handles the most exclusive client relationships and watches, you will also be working together with our Watch Advisory teams on complex global transactions delivering a first in class customer experience.
- You combine deep expertise in luxury watches with a refined advisory mindset, enabling you to confidently guide sophisticated buyers and sellers through complex, high-value transactions.
- You excel at building trust with discerning collectors, positioning yourself as a long-term partner rather than a transactional salesperson.
- You bring a data-driven yet highly personal approach, leveraging CRM insights while delivering a bespoke, white-glove client experience.
- You are a skilled negotiator who understands both market dynamics and client motivations, consistently creating win-win outcomes.
- You thrive in a Private Office environment, collaborating seamlessly with Watch Advisory teams on exclusive, global transactions.
- You demonstrate exceptional attention to detail, discretion, and professionalism when handling ultra-high-value watches and confidential client relationships.
- The opportunity to work within our Private Office, managing some of the world’s most exclusive watches and client relationships
- Direct exposure to high-value, global transactions involving rare and collectible timepieces
- A collaborative, expert-led environment, working closely with Watch Advisory teams to deliver best-in-class outcomes
- Access to a distinguished international client base of collectors, investors, and enthusiasts
- A performance-driven compensation structure reflecting the value you create
- Ongoing professional development, market insights, and brand education within the luxury watch space
- A culture that values excellence, discretion, and long-term relationships
JOIN US NOW!
We stand for a dynamic company culture with flat hierarchies and strong team spirit. We are growing fast—and love pushing beyond our limits. By actively shaping our future, we create an inspiring and attractive work environment.
Do you want to be part of it? Then apply now and become a valuable member of our team in a company that keeps growing—with you!
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