Customer Service​/HelpDesk Expert, Event Manager ​/ Planner

Overview

We’re seeking a very organized, collaborative, and resourceful person to be our next Group Experience Expert. An Experience Expert is assigned to groups at Ghost Ranch to ensure they have a wonderful event, whether a retreat, conference, family reunion, or wedding. This person is the primary point of contact for each group visit. This role is ideal for someone who genuinely enjoys helping others, takes pride in keeping things running smoothly, and brings a calm, welcoming presence to their work.

• Work closely with the Sales Expert on contract details and event needs
• Act as the primary contact for assigned groups
• Coordinate group logistics, including room lists, dining, meeting spaces, and add-ons
• Communicate group details to internal teams and ensure spaces and services are set up as planned
• Welcome groups on arrival, assist with check-in, and arrange orientations
• Check in with groups daily to support a smooth guest experience and resolve issues
• Gather and share post-visit feedback

• This is a full-time (40 hours/week), non-exempt (hourly) position at $21 per hour. This role requires on-site work in Abiquiu, NM, and requires evening and weekend coverage.
• Minimum one year of experience in customer service, hospitality, event coordination, or an equivalent combination of experience and skills.