Spa Supervisor Blake

As a Spa Supervisor, you oversee the guest, receptionist/attendant, and service provider experience within The Blake Spa & Wellness Center. You have a great attention to detail and put a personal touch that says every guest is special. You have a strong knowledge of massage and aesthetics modalities and their benefits, and you have personal experience in the world of wellness and healing.

You are well‑versed in skin types, skincare products, and ingredients, and share this passion with guests and other staff. You understand what it takes to offer a seamless guest experience even during peak periods.

As a Blake staff member, you are knowledgeable about Taos Ski Valley, The Blake Hotel and The Spa, and able to provide direction to guests regarding packages offered, hours of operation, class schedules of The Wellness Center, mountain statistics, and the adventurous offerings of our scenic surroundings.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found from your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Base Pay $21.00 / Hour
• Job Category Summer
• Employee Type Hourly position

• Adheres to policies of Taos Ski Valley, Inc.
• Greets and helps Blake guests and visitors navigate The Blake, The Spa and Wellness Center and TSV.
• Optimizes appointment book and staff schedule to enhance guest experience and support spa revenue goals.
• Strong knowledge of The Blake Spa and Wellness Center’s services and products.
• Ability to process all spa transactions and troubleshoot issues occurring with point-of-sale and scheduling software.
• Submits paperwork and financial reporting, when applicable, in accordance with policies.
• Maintains and improves spa and wellness center facilities through routine maintenance and visual checks.
• Conducts supply and product inventory checks.
• Ensures facility is only accessed by policy adhering guests, and that it is safe and secure at all times.
• Manages checklists and ensures all staff tasks are regularly accomplished.
• Maintains cleanliness and organization of guest and staff spaces.
• Conduct monthly meetings with staff regarding well being and performance of job responsibilities.
• Assists staff with lifting and storing facility equipment, furniture, and products, especially for special events.
• Assess contraindications of guest that may require modification of the service or prevent the service from taking place. Communicates all contraindications to service providers both verbally and in guest profiles.
• Meets guests’ needs through engaging in active listening from guest check-in to check-out.
• Recommends products for at-home care.
• Suggests beneficial complementary treatments.
• Ensures service providers maintain their schedule by starting and ending all treatments on time.
• Attends regular meetings with Spa Manager and supports Spa Manager with staff performance management, hiring, guest resolution and payroll.
• Works assigned schedule and arrives and departs from shift on time.
• Attends all scheduled meetings and professional development trainings.
• Reports any incidents or accidents to management.
• Other duties as assigned.

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

• High School Diploma or GED preferred
• A minimum of five years experience working in spa, a wellness/fitness center and or wellness industry.
• A minimum of five years experience in customer service and or hospitality in addition to at least three years in management
• Growing knowledge of various spa treatments/services and massage modalities
• Literacy in anatomy, common injuries, health conditions and medications
• Ability to…