Customer Scheduling Analyst

Job Summary

This role serves as the customer's advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.

• Commercial Support: order management, order entry, price checking, order clearing, complaint handling, coordination of delivery and billing.
• Interfacing with customers, logistics, manufacturing, sales, pricing and all other internal functions supporting the business.
• End-to-end order status management (order fulfilment, customer requests, product changes & returns).
• Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries.
• Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems.
• Advise and select available products / part numbers for distributors - help guiding them to available products.
• Proactively communicate in a timely manner with external customers about order status related requests.
• Capability to work in a high call volume environment and quickly address customer needs in real time.
• Accept and process sales order schedules and also discrete orders, following established business rules.
• Validate orders in the system against customer order reports on a daily basis.
• Maintain accurate customer information in ERP systems and customer's master profile.

Education level required

• Bachelor's degree.

Years and area of experience required

• Minimum 3 years experience in Customer Service, Call center atmosphere and or Materials related field.
• Manufacturing background is a plus

Technical knowledge

• ERP (Oracle), business intelligence platforms (Power BI, Qlikview), Microsoft office (Excel, Word, PowerPoint).
• Solid understanding of markets (customers, end customers and competitors) and how our products service those markets.
• Fully bilingual (Must)

Eaton announced, on January 26, 2026, the intent to separate its Mobility Group (including both the Vehicle and eMobility segments) into an independent, publicly traded company. We expect to complete the separation by the end of the first quarter of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices.

If you are offered and accept this position and are actively employed by the Mobility Group when the spinoff closes, the new company will provide further details to employees concerning compensation and benefits at that time.