H6040 Valet Attendant

Location:

Inn of the Mountain Gods, 287 Carizzo Canyon Rd, Mescalero, NM 88340, USA

Reports To: Transportation Manager and Supervisor

Responsible for greeting guests with an enthusiastic up‑beat attitude, opening doors to vehicles, completing parking tickets, parking vehicles, retreating vehicles when guests call for it, and assisting guests with bell service if needed. Must be courteous to guests and other team members.

• Explain and demonstrate hospitality behaviors and performance standards.
• Identify where to obtain information needed to complete tasks to standard.
• Explain and demonstrate the technical skills used to complete tasks.
• Explain or demonstrate the behavioral values and standards needed to complete tasks.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete a task or goal.
• Have complete knowledge of IMGR&C products and services and be able to communicate this to others.
• Provide guests with directions or other venue information; act on all comments/complaints promptly, professionally and friendly.
• Meet expected end results and standards in key responsibilities, SOPs and task lists.
• Respond to obstacles and find new ways to reach desired results.
• Act and take charge to respond to guest or internal customer needs in the absence of guidance.
• Respond to change by quickly applying talent and skills in a positive way.
• Support achievement of quality goals; “Do it right the first time.”
• Protect and preserve property of IMGR&C; keep all areas, equipment and furnishings exceptionally neat, clean and in good repair.
• Make suggestions to improve performance.
• Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Respect individuality of others and communicate to work together.
• Speak positively about guests, other team members and the business in all situations on and off property.
• Treat others with respect in all situations.
• Serve others; identify and communicate guest needs; take quick action to meet/exceed needs.
• Identify ways to improve individual or team service.
• Provide service outside job responsibilities to help resort succeed.
• Takes ownership of guest problems until they are solved.
• Meet appearance standards and professionally support IMGR&C reputation and image.
• Meet attendance policy and inform supervisor of future absence as far in advance as possible.
• Required to work all marketing special events and concerts.
• Provide information others need to succeed in a timely manner.
• Share necessary information with the next shift.
• Listen to others without interruption; act on their feedback when possible.
• Ask questions to better understand others’ expectations.
• Report all guest complaints and compliments to supervisor or manager.
• Report all situations where resort grounds or equipment do not meet standards.
• Puts the success of the team ahead of personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflict between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to supervisor or manager.
• Do whatever is necessary to help the department and resort succeed.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.
• Supervisory Responsibilities:
  
  None
• Essential Duties and Responsibilities:
  • Greets guests and determines if they are checking‑in or just visiting. Issues green or white ticket accordingly.
  • Completes the valet ticket with guest name, license plate number, make of vehicle, color of vehicle, and checks for damage.
  • Walks around the vehicle to check for damage and indicates it on the back of the valet ticket with an X‑dent and O‑scrape. Adds the date on the back.
  • Takes the vehicle to the 4th‑level parking and parks it backing into the stall. Indicates where the vehicle was parked on the ticket. Stall numbers are on the bottom of each stall.
  • Ensures all lights are off, windows are closed, and doors are locked.
  • T…