Campus Visit Specialist​/Admissions Counselor

Location: Las Vegas Town

SUMMARY:

Under the broad direction of the Director, the Campus Visit Specialist/Admissions Counselor oversees all aspects of the campus visit experience, on-campus admissions events, and social media responses for Highlands closed group for accepted students. This position manages a team of student employees. This person is responsible for staffing the NMHU Welcome Center, Room 110 located in the Student Center to greet all campus visitors.

This person is responsible for planning and implementing a robust campus visit experience utilizing the Technolutions Software and is responsible for training student employees to lead campus tours and information sessions with prospective students and their families. This person will take the lead on coordinating open houses, yield events, and enrollment prep events; and handling online interactions with entering students.

This position will also serve in the capacity as a student recruiter for local recruitment, as well as out of state recruitment as needed. The effective management of this fast-paced, high volume operation is critical in making a strong impression on prospective students and their families.

DUTIES AND RESPONSIBILITIES:

An admissions counselor must be enthusiastic, people-oriented, and enjoy working with high school and college students as well as parents and guidance counselors. He/she must have an ability to communicate effectively (both in oral and written form) to inspire interest in New Mexico Highlands University with prospective students. The successful candidate should have exceptional organizational skills, be willing to work as part of a team in a fast paced, goal driven environment, and maintain a positive attitude.

In addition, a qualified candidate will encounter the following duties and responsibilities:

Oversees and administers all facets of the day-to-day operations of the various programs and activities related to the position;

Develop a comprehensive campus visit experience that is targeted towards the prospective student and family audience. Employ processes that will enhance the campus visit, including:

Greet at NMHU Admissions visitors and their first point of contact;

Oversee reservations for Tours and Information Sessions;

Update the content of information sessions under the guidance of the Director of Recruitment & Admissions and in collaboration with University Relations;

Coordinate with admissions office to best serve and guide visitors during their trip to campus. Collaborate with University President, Vice President of Strategic Enrollment Management, and Director of Admissions & Recruitment to welcome visitors;

Respond to phone and in-person inquiries and direct to the appropriate staff member or office; contact other campus department or staff on behalf of the visitor. Recommend tour/info sessions as appropriate and suggest other activities that may improve a campus visit experience;

Maintain awareness of admissions staff schedules to better serve visitor needs;

Maintain awareness and general understanding of departments and resources within the college and respond to questions about NMHU and the city of Las Vegas;

Receive and record incoming admissions documents and ensure they reach the appropriate person for processing.

Use space and technology efficiently to support the campus visit experience, including:

Ensure that technology in Welcome Center is maintained and fully operational;

Ensure that Welcome Center at all times is kept presentable and clean;

Ensure that Welcome Center materials are stocked, neatly on display, replaced promptly when materials are updated.

Collect and analyze campus visit feedback and provide regular reporting on campus tour data

On-campus Recruitment Events Coordinate on-campus admissions events, Open Houses, Events, and Enrollment Prep Events for prospective students, admitted students, their families, along with higher education and secondary education professionals.

Create and maintain overall event schedule;

Plan and reserve campus facility space;

Manage RSVP system;

Create staff assignments in coordination with appropriate managers;

Coordinate with University Marketing on event-related communication and promotions;

Employ the assistance of other campus offices and staff persons;

Collect and analyze data to access effectiveness of events;

Represent the college in support roles as needed.

Manage team of 10+ students

Identify, hire, train, and mentor student employees;

Monitor and supervise NMHU Welcome Center during regular business hours to ensure that the front desk is properly staffed at all times, and to hold the team accountable for following customer service best practices and appropriate professional conduct;

Collaborate with other campus offices to improve understanding of college-wide business processes that affect both prospective and current students;

Schedule student employees for, Campus Tours, Information Sessions, Front Desk Reception Coverage, Special Tour assignments, including group visits

Develop and…