IT Field Communications Specialist II ​/ III ​/ Senior | Four Corners, NM

IT Field Communications Specialist II / III / Senior | Four Corners, NM

This role keeps APS’s most critical communication systems running where reliability matters most—supporting power generation, safety, and business continuity across the Four Corners region. By installing, maintaining, and improving enterprise communication assets, this specialist helps ensure power plant operations, emergency response, and security systems remain connected and resilient. The work directly supports APS’s mission by protecting employees, maintaining service reliability, and strengthening the infrastructure that powers communities.

• Maintaining and troubleshooting communication systems that support power plants, mountain‑top sites, and other mission‑critical facilities
• Installing and improving field‑based technical assets, addressing design gaps, and modifying designs to improve reliability
• Responding to outages and supporting disaster recovery efforts by rerouting traffic and restoring services quickly and safely
• Coordinating with third‑party vendors and partners when issues require escalation or specialized support
• Supporting a wide geographic area alongside other technicians to ensure safe coverage and timely response
• Helping protect critical infrastructure by supporting physical security systems and compliance with security protocols

• Experience supporting enterprise communication systems in a field or plant environment
• Working knowledge of technologies such as microwave links, fiber backbones, radio systems, and related network equipment
• Ability to troubleshoot complex issues, adapt designs in the field, and respond calmly during outages or emergencies
• Strong collaboration skills, including coordinating with vendors and internal partners
• A safety‑first mindset and comfort working across large geographic areas and critical facilities
• Dependable, self‑directed professionals who value teamwork and shared responsibility

• IT Field Communications Specialist II
  • Equivalent to a high school diploma
  • PLUS two (2) years related experience troubleshooting and repairing metering and control systems.
• IT Field Communications Specialist III
  • Equivalent to a high school diploma
  • PLUS five (5) years related experience troubleshooting and repairing metering and control systems.
• IT Field Communications Specialist Senior
  • Equivalent to a high school diploma
  • PLUS seven (7) years related experience troubleshooting and repairing metering and control systems.

• Proven experience working on all types of supervisory equipment used by APS.
• Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks.
• Knowledge of the functionality of control schematics.
• Demonstrated experience in substation design concepts/practices relating to substation control.
• Thorough understanding of protection, metering, and control concepts.
• Familiarity with electronic circuit fundamentals.
• Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications. Ability to travel statewide, work outdoors, and work overtime.
• Technical degree in telecommunication, data communications or equivalent.
• Ability to interpret schematic diagrams and troubleshoot to component level.
• Knowledge to transition to legacy communication to Next Generation Network and Radion equipment.
• Specific knowledge of TCP/IP, network design, network security, propagation, and point to point radio operation using ethernet over microwave.
• Knowledge of building IP networks using MPLS or other network convergence technologies.
• Familiarity with FCC regulations and standards for licensing microwave paths. Understand basic electronics, electrical power systems, the basics of the 7 layers of the OSI model and in-depth knowledge and experience in RF.
• Ability to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
• Ability to train and mentor junior level staff and perform as SME of all equipment that…