H6330 POKER DEALER

Overview

Inn of the Mountain Gods, 287 Carizzo Canyon Rd, Mescalero, NM 88340, USA.

Conducts gambling games such as Texas Hold’em, Omaha, Omaha hi-low. Deals assigned table games.

• Ability
• Explain and demonstrate Hospitality Behaviors and Performance
• Understand where to get the information needed to complete tasks
• Explain and demonstrate technical skills used to complete tasks
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard
• Take ownership of problems and solve them when solutions may not be available
• Request help from others when needed to complete task or goal
• Have complete knowledge and can tell others about IMGR&C products
• Provide guests with directions or other venue information and act upon all comments/complaints in a prompt, professional and friendly manner
• Performance meets expected results and standards in Key Responsibilities and those listed on technical/operational SOPs and task lists
• Respond to obstacles; find new ways to reach desired end
• In absence of guidance, act and take charge to respond to guest or internal customer needs
• Respond to change by quickly applying talent and skills in a positive way
• Support achievement of Quality Goal; “Do it right the first time”
• Protect and preserve IMGR&C property; keep all areas, equipment and furnishings neat, clean and in good repair
• Make suggestions to improve
• Behaviors: service; meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
• Approach all activities with enthusiasm and encourage enthusiasm from others
• Choose a positive approach in all activities
• Respect individuality of others; communicate to work effectively
• Speak positively about guests, other team members and our business in all situations on and off property
• Treat others with respect in all situations
• Identifies and communicates guest needs; acts quickly to serve others in a way that meets/exceeds their expectations
• Identifies ways to improve individual or team service
• Provide service outside job responsibilities if needed to help resort
• Takes ownership of guest problems until resolved
• Professionalism: meets IMGR&C appearance and supports reputation and image in all situations, on and off property
• Meets IMG&C policy requirements; informs supervisor of future absence well in advance

• Provides excellent customer service in the Poker area at all times
• Deals Poker games and adheres to all regulatory, departmental, and casino policies and procedures and the Internal Control Structure (ICS)
• Assists with or completes customer buy-in
• Is alert to all activity at the table
• Ensures all losing hands are picked up and pays winning bets
• Educates players on proper rules and procedures
• Responsible for table game security
• Maintains a clean and neat chip rack
• Understands federal currency reporting requirements (Title 31) as it relates to table games activity
• Knows call-outs and announces them as required
• Keeps supervisors informed about game mistakes, misdeals and
• Alerts floor regarding any suspicious activity
• Attendance policies, procedures and work schedules are followed in a cooperative manner

Education and/or Experience Requirements

Meets IMGR&C Values reflected in A-P-A-C-H-E:
Accountability, Productivity, Acceptance, Communication, Hospitality, Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Collaborates with team members to achieve event goals.

• High school diploma or GED and relevant training, or six months to one year related experience in a customer service environment; or equivalent combination of education and experience. Mescalero Apache Tribal preference; bicultural experience preferred.
• Physical Demands

The physical demands described here are representative of those that must be met to successfully perform essential duties. The team member may be required to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl; lift and/or move up to 50 pounds; stand for several hours.

The work environment is loud with second-hand smoke and may include exposure to biohazardous materials and high-stress guest interactions.

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.