H6330 POKER DEALER

Overview

Position Title:

Poker Dealer

Reports To:

Poker Supervisor

Supervises: N/A

Summary of Position:
Conducts gambling games such as Texas Hold’em, Omaha, Omaha hi-low. Deals assigned table games.

• Ability
• Explain and demonstrate Hospitality Behaviors and Performance
• Understand where to get the information needed to complete tasks
• Explain and demonstrate technical skills used to complete tasks
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard
• Own and solve problems when solutions may not be available
• Request help from others when needed to complete task or goal
• Have complete knowledge and can tell others of IMGR&C products
• Provide guests with directions or other venue information; act upon all comments/complaints in a prompt, professional and friendly manner
• Performance:
  Ensure performance meets expected results and standards in Key Responsibilities and SOPs
• Respond to obstacles and find new ways to reach desired end
• In absence of guidance, act and take charge to respond to guest or internal customer needs
• Respond to change by quickly applying talent and skills in a positive way
• Support achievement of Quality Goal; “Do it right the first time”
• Protect and preserve IMGR&C property; keep all areas, equipment and furnishings neat, clean and in good repair
• Make suggestions to improve service and operations
• Adhere to IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
• Approach activities with enthusiasm and encourage enthusiasm from others
• Choose a positive approach in all situations
• Respect individuality of others; communicate to work effectively
• Speak positively about guests, other team members and our business in all situations on and off property
• Treat others with respect in all situations
• Identify and communicate guests’ needs; take quick action to serve them
• Identify ways to improve individual or team’s service
• Provide service outside job responsibilities when needed to help resort
• Take ownership of guest problems until resolved
• Professionalism:
  Meet IMGR&C appearance standards
• Professionally support IMGR&C reputation and image in all situations, on and off property
• Attendance:
  Meet IMG&C policy and inform supervisor of future absences as far in advance as possible
• Work all Marketing Special Events as required

• Provide and ensure excellent customer service in the Poker area at all times
• Deal Poker games and ensure adherence to all regulatory, departmental, and casino policies and procedures and to the Internal Control Structure (ICS)
• Assist with or complete customer buy-in
• Stay alert to all activity at the table
• Ensure all losing hands are collected and pay winning bets
• Educate players on proper rules and procedures
• Responsible for table game security at all times
• Maintain a clean and neat chip rack at all times
• Understand federal currency reporting requirements (Title 31) as it relates to table games player activity
• Understand necessary call-outs and announcements and keep supervisors informed about game mistakes or misdeals
• Alert floor regarding any suspicious activity
• Team member must be aware of and comply with attendance policies, procedures and work schedules
• Supervisory Responsibilities
• Education and/or Experience Requirements

• Meets IMGR&C Values reflected in A-P-A-C-H-E:
  Accountability, Productivity, Acceptance, Communication, Hospitality, Enthusiasm
• High school diploma or GED and relevant training, or six months to one year related experience in customer service; or equivalent combination of education and experience;
  Mescalero Apache Tribal preference; bicultural experience preferred
• Physical Demands

The physical demands described are representative of those that must be met by a team member to successfully perform essential duties. While performing duties, the team member is frequently required to stand, walk, use hands, finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use handheld communications devices. May occasionally lift and/or move up to 50 pounds.

Must be able to stand for several hours.

The work environment characteristics described are representative of those encountered while performing essential functions. Noise level is loud. Team member may be exposed to second-hand smoke and biohazardous materials. May be exposed to hostile environments with guests. May be subject to high stress situations.