Players Club Representative - Part Time

Location: Tejon

## Players Club Representative - Part Time Apply locations:
Hard Rock Hotel & Casino Tejontime type:
Part time posted on:
Posted Todayjob requisition :
R1887

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program.  Essential Duties
* Generate new business by signing up qualified guests for Hard Rock Rewards.
* Greet and interact with guests in the casino in a courteous and professional manner.
* Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
* Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
* Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
* Maintain integrity of database by following precise standards of data entry.
* Ensure the protection of customers’ rewards and credit lines.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
* Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
* Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
* Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
* Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Other duties as assigned.

High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience.

SKILLS
* Strong leadership and interpersonal skills
* Excellent interpersonal, oral and written communication skills.
* Meticulous, organized and accurate
* Extreme confidentiality.
* Familiarity with a variety of computer systems and applications.
* Be flexible to work varying shifts and time schedules as needed.
* Communicate effectively with all levels of employees and guests.
* Manage multiple details and tasks concurrently in a changing environment.
* Able to work effectively in a team environment.
* Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS
* Ability to stand and sit for extended periods of time.
* Ability to walk distances.
* Ability to lift 30 to 40 lbs.
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
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